Section Waiter
vor 17 Stunden
Accor
Section Waiter - No35
We are committed to authenticity, sophistication, mastery and innovation.
Our stage is the world.
Why Accor
Visit website
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits.
Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
About the role
Job Description
We are looking for an experienced Section Waiter to join our No35 dining team.
If you thrive on working in a busy, quality restaurant with amazing views of the city then this is the position for you.
The No35 team pride themselves on delivering exceptional service with a unique flair.
Our Section Waiters are responsible for managing a section of the restaurant, ensuring a warm welcome and fond farewell for your guests.
No35 should be an experience for our guests and you will be knowledgeable and passionate about Food & Wine to take the guest on a culinary journey.
Qualifications
YOUR SKILLS AND ATTRIBUTES TO SUCCEED IN THIS ROLE
Be highly organised and able to effectively manage priorities
Strong focus on guest and team relations.
Initiate contact and establish rapport easily
Project a professional image at all times through personal presentation/interpersonal skills
Handle tasks carefully and correctly – be thorough and exact in details with a sense of urgency
Display high energy levels and demonstrate versatility in responding to guest requests and situations
Remain calm and effective in high volume work situations
Be good team player; contribute to and assist co-workers without being asked
Flexibility to work a rotating roster, including early mornings, evenings, weekends and public holidays
Valid RSA
What you'll be responsible for
Query Handling
Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
Collaborative Issue Resolution
Collaborate with other people or teams to resolve complex customer issues
Complaints Resolution
Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
Skills you'll need
?
Written communication
Writes in a clear and structured format to convey information and ideas effectively to a target audience
Service orientation
Actively seeks and develops strategies to help key stakeholders
Verbal communication
Speaks clearly to convey information effectively to a target audience
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