Aboriginal & Torres Strait Islander Digital Service Representative Traineeship
Vor 6 Tagen
Full time
You will complete a Certificate III Business - Customer Engagement qualification over 12 months through a combination of formal training with a Registered Training Organisation (RTO) and practical on-the-job experience with Zeal Futures and Service NSW.
Throughout your formal training and practical experience in the workplace, you will have the opportunity to:
Provide and deliver services in a timely, accurate and efficient manner, consistent with Service NSW vision, mission and values Undertake administrative work to support the provision of service delivery as required Persuade, assist and educate customers to transact online using relevant technology Make effective use of records, information and knowledge management functions and systems Refer customers to the appropriate channels of service by understanding a variety of policies and procedures What you'll bring to the table… To be successful in this role, you'll need to meet the following selection criteria:
Ability to provide high quality customer service in a fast-paced environment Excellent verbal and written communication and interpersonal skills Commitment to full term of the traineeship and study requirements Intermediate experience using technology (computers/telephones/software packages) Strong time management with ability to prioritise duties and multitask Confidence to handle challenging situations and resolve enquiries in a calm and focused manner Flexible and adaptable during times of change to contribute to the team's strategic goals Successfully pass a National Police Check Be committed to your formal and 'on the job' training Have a can-do attitude and be an enthusiastic learner About Zeal Futures Zeal Futures provides the ultimate training and employment experience.
We create life-changing opportunities by working with industry-leading organisations to deliver high-quality, innovative apprenticeship and traineeship programs across a range of industries.
As experts in vocational education and training, we will support you through all phases of your learning journey, creating a supportive environment that empowers our employees to thrive.
Our track record speaks for itself, as we consistently maintain one of the highest completion rates in Australia.
What's in it for me? Being a Zeal Futures trainee opens the door to working for industry-leading Employers to provide life changing opportunities.
Our network of Host Employers means we can offer rotations to ensure you can fulfil your education and training requirements; become qualified without getting yourself into debt and actually earn an income
Throughout your traineeship, you'll also be able to take advantage of our exclusive employee benefits such as coaching and mentoring, safety training, discounted health benefits, rewards and counselling.
How to apply To apply for this role, click the 'Apply for this job' button and then follow the steps to complete your application.
You can also apply online at www.zealfutures.com.au by clicking on 'Vacancies' and selecting the relevant position, then the 'Apply Online' button at the top of the page.
All applications require a resume and cover letter outlining your suitability to the role.
If you require assistance with the recruitment process, please contact your recruitment representative on .
We are happy to provide any necessary reasonable adjustments or assistance you may need.
Please do not hesitate to ask for any help.
We look forward to hearing from you.
Applications close 10th of January 2025. Zeal Futures has been granted an S126 Exemption to sections eight (8) and fifty-one (51) of the Anti-Discrimination Act 1977 (NSW); this allows us to advertise and recruit this role exclusively to Aboriginal and Torres Strait Islander applicants.
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