Client Services Administration Officer
vor 1 Woche
You are applying for the position of Client Services Administration Officer with Dementia Australia.
Please fill in your details below to submit an application for this position.
Location: Winnellie - Terminal One Building
Close date: Mon, 20 Jan 2025 at 11:59pm
Work at Dementia Australia and be part of a passionate team committed to making a difference.
We value our people and are proud to offer extra leave entitlements, attractive salary packaging options, and employee support programs.
About the role Part-time permanent position (0.6 FTE can be worked over 3 or 4 days per week) based in Winnellie, NT.
Reporting directly to the Team Leader Client Services, you will be responsible for:
Scheduling client appointments and servicesLiaising with clients and stakeholders to support service delivery and data collectionEnsuring accurate data entry and reporting using internal databasesProcessing support requests in alignment with national proceduresProviding system and administrative support to Client Services staffMonitoring inboxes, folders, and portals for timely responses and updatesManaging RSVPs, waiting lists, and preparing meeting materials (agendas, minutes)Coordinating logistics, including room bookings, catering, and tech setup for servicesWhat is in it for you? Salary benefits: We offer all employees the opportunity to salary package up to $15,900 each year for living expenses and up to $2,650 each year for entertainment benefits.
Leave allowances: In addition to your annual leave allowance, you will receive one day paid birthday leave, paid days off during our end of year closure period (if these days fall within your regular working schedule), up to six weeks parental leave, and 17.5% annual leave loading.
Employee benefits: Access to discounts and savings at over 450 retailers across Australia.
Wellbeing programs and access to free and confidential counselling sessions for you and your family, plus access to continuous professional development, staff recognition programs, and paid study leave.
About you To be successful in this role, we are looking for someone with the following:
Relevant certificate/diploma or more than 12 months relevant experience in an administration or receptionist role.Certificate III in Business Administration would be highly regarded.Fosters teamwork by working together and cooperatively.Understands and uses available technologies and information to maximise efficiencies and deliver effective services.Understands and complies with legislation, Dementia Australia policies, procedures, and instructions.Uses effective time management skills to plan, evaluate, and organise work demands to achieve priority outcomes.Communicates clearly and openly with different audiences.Our culture statements We are aligned in our PurposeWe lead with our Head and HeartWe work together CollaborativelyAbout us Dementia Australia is the national peak body and source of trusted information, education, and services for the more than 400,000 Australians living with dementia, and the more than 1.6 million people involved in their care.
We advocate for positive change and support vital research.
We are here to support people impacted by dementia, and to enable them to live as well as possible.
No matter how you are impacted by dementia or who you are, we are here for you.
For specific role enquiries, please contact .
Please note, applications that do not contain a covering letter that addresses each of the key selection criteria in the 'About you' section, will not be considered.
Applications will be reviewed in January.
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