Customer Service Agent
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Boral has a lot to offer. As Australia's largest integrated Construction Materials Company, we have career opportunities throughout Australia and across a broad range of disciplines from trade and engineering to manufacturing and logistics as well as a range of corporate functions. We are a company that believes in achieving together. So join our team and build your careers with us
Customer Service AgentDivision: Boral Constr Mat Limited
Department: CONCRETE SA
Work type: Permanent - full time
Your day will involve: Receiving orders and entering them into our systems in a precise and agile manner (with training provided)Understanding production capabilities of the Boral plant and truck networkMonitoring progress of deliveries and providing delivery information to the customer, using vehicle tracking systemsBuilding professional relationships with customers and internal teams.What are we looking for? Punctual, professional and reliable team members that look forward to joining your peers in the office - 5 days per week.Enthusiastic and customer-focused individuals that are willing to be an integral part of a busy contact centre teamExceptional communication skills to identify and resolve customer issues and capture customer ordersAbility to manage competing priorities in a high-volume environment while ensuring customers are provided with exceptional customer serviceWhat's on offer? We value your abilities and reward results that drive business successGenuine opportunity to develop and upskill through tailored succession planning into a variety of roles including sales and our broader customer service teamBe a part of a fun and dynamic team that celebrates wins with team lunches and incentives
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