Contact Centre Consultant
vor 1 Woche
Permanent Full Time OpportunityTuggerah Location | State-Of-The-Art Contact CentreCommitment to Ongoing Training & Development | Free Onsite ParkingAbout Us PRP Diagnostic Imaging offers a comprehensive range of imaging services, through a network of 34 practices across Sydney, Illawarra, Central Coast and the Hunter and Central West.
We are excited to be entering the next phase of our growth and expansion plans, with additional practices opening in 2024.
It is a remarkable time to join PRP, where we are committed to providing the highest quality of patient care, with a personal touch and your contribution matters in shaping the future of PRP.
Our Central Coast Contact Centre manages inbound and outbound calls and is located in a purpose-built modern light filled building, close to public transport and with free onsite parking.
The office space has been specifically designed to create a positive collaborative environment that enables team members to reach their potential.
About the Position We have permanent full time positions.
You will be responsible for managing the important first contact, through inbound and outbound calls, to our patients to book their appointment.
You will provide exceptional customer service to book appointments for our extensive range of imaging procedures, including MRI, Ultrasound and X-Ray.
You will advise patients of the preparation that need to undertake prior to their procedure.
You will ensure that all information that is entered and reviewed is accurate.
You will complete billing and invoicing for our patients, liaise with referring doctors and operate our booking system.
We make significant investment in your success by providing extensive initial and ongoing training and support so that you can successfully deliver against your KPI's and feel empowered to identify opportunities to improve our systems and processes.
You will play an integral role in further developing the positive culture in the contact centre and will help the Team Leads to achieve the goal of driving efficiency and improving customer satisfaction.
About You You must have an outstanding customer service background, ideally within a call/contact centre, with excellent interpersonal skills particularly with regards to compassion and empathy.
You will thrive in a KPI driven environment and genuinely enjoy interacting with people over the phone.
You will be accustomed to entering complex data into a Customer Relationship Management (CRM) system, with the demonstrated ability to maintain strict confidentiality and professionalism in all circumstances.
You must have the ability to prioritise your workload and be able to multi-task.
You will have the ability to work as part of a cohesive team and autonomously.
You will be ambitious and thrive in an environment where you will be challenged.
What We Offer Attractive remuneration and benefits (discounted health insurance and gym membership)A clearly defined pathway for career progression and secondment opportunitiesOutstanding employee breakout area with free drinks and snacksOngoing industry leading professional training, development and educationNew state of the art equipmentFriendly, diverse and professional teamFlexible and supportive working arrangementsOur Values We put care into everything we do.
We are courageous and accountable.
Our reputation is outstanding and we trust and empower each other.
Reach your full potential with PRP, where patient wellbeing is our priority and having fun is part of our culture.
You must have full work rights for Australia to be considered for this position.
PRP is committed to equity diversity and inclusion.
Applications from people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQA+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.
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