Customer Experience Administration Officer
vor 4 Stunden
Customer Experience Administration OfficerDo you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.As a trusted not-for-profit, the organisation's unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.A job to be proud of:We are currently recruiting an Administration Officer to join our Customer Experience Department on a permanent full-time basis (37.5 hours per week).Based at our Belmont Office and reporting to the Head of Customer Experience, this role will provide essential administrative support to ensure the department operates efficiently.
The Administration Officer will assist the Head of Customer Experience and the team with organisational tasks, helping to streamline operations and enabling the team to focus on delivering exceptional customer experience initiatives.What you'll do:Schedule and organise team and cross-departmental meetings, as well as external appointments.Assist with planning team events, workshops, and training sessions.Draft and prepare documents such as reports, presentations, and memos.Maintain effective communication within the team and across departments.Organise and maintain both digital and physical files for the team.Manage and update team databases and contact lists.Assist in the preparation and submission of expense reports and invoices.Ensure confidentiality and secure handling of sensitive information.Compile data and reports for team projects and presentations.Support special projects, including research, data collection, and logistical tasks.Perform general clerical duties as and when required.What you will need:Prior experience in an administrative support role, preferably in a team-focused environment.Strong attention to detail, with proficiency in proofreading and document control.Expertise in office management, administrative procedures, and MS Office suites.Excellent customer service, communication (verbal and written), and problem-solving skills.Demonstrated experience using Adobe preferred.Effective time management, planning, and the ability to work autonomously.Any certifications in administrative skills, computer literacy, or communication.What's in it for you?The successful candidate will be offered a career defining role in an interactive and supportive working environment within a positive and professional team, along with:Salary packaging options:Up to $15,900 for mortgage, rent, and living expenses.Up to $2,650 for meals, accommodation, and venue hire.$550 Health and Wellness reimbursement17.5% annual leave loadingFree emergency ambulance cover and first aid trainingAre you ready to change lives?To apply for this exciting opportunity please select "Apply Now".
Applications must include a detailed cover letter outlining your motivations for this position and resume.Applications close on Wednesday 22nd January 2025 at 6:00pm.St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve.
Our goal is to ensure people feel safe to be themselves.We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.
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