Service Support Coordinator

vor 2 Monaten

Brisbane, Österreich The Benevolent Society Vollzeit

Service Support Coordinator - Early Childhood4 Full time positions based at either Milton, Loganholme, or Caboolture$66k - $79k + Super + Salary PackagingFlexible Friendly organisation, Hybrid + WFH options availableOur Organisation
The Benevolent Society's vision is to build a just society where all Australians can live their best life.
For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability.
About the role
Our ECA program is expanding
The Early Childhood Approach (ECA) program is a national program supporting children aged 0-9 who have a developmental delay or disability and their families, funded through The National Disability Insurance Scheme (NDIS).
As a Service Support Coordinator, you will help coordinate the delivery of our Early Childhood Approach Program by responding to enquiries from clients and families, managing the calendars of our front facing teams, liaising with families regarding booking meetings, and completing administration duties.
Your role will include reviewing and modifying administrative processes and systems to be responsive to the needs of our participants and their families.
Duties
Serve as the first point of contact for our clients and their families.Respond quickly and effectively to client enquiries, using a human-centred and strengths-based approach to build relationships.Plan, develop and implement administrative processes in liaison with your Team Leader and with the support of Senior Staff that meet the needs of the service and client group.Coordinate the calendars and correspondence (email and phone) with families and/or other agencies (such as Child Safety, QLD Health) in preparation of meetings with Child Development Specialist/front facing staff.Manage other tasks as required by the NDIS and TBS such as management of confidential documents.Work in a fast-paced environment with sensitive information and vulnerable families.Skills and Experience
We want you to be successful in your new role.
This means you'll have the following:
Certificate IV or Diploma qualified in community services, business administration, or similar.High level of proficiency across the suite of Microsoft Office programs with a particular strength in Excel is essential.Ability to provide outstanding service to our clients in a positive, respectful and culturally sensitive way.Excellent time management and organising skills to balance competing demands.The capacity to respond quickly and appropriately to meet the needs of the families and front facing staff.Experience working in similar role for example service coordination, senior admin.Knowledge of early childhood and disability will be a distinct advantage.Call-centre experience is advantageous.Apply now
To apply please submit your current CV along with a 1-page cover letter discussing your reasons for applying and suitability for the role.
Have any questions?
Contact Fran on for a friendly chat today.
The Benevolent Society respects and promotes human rights and diversity.
We are committed to building an inclusive culture where individuals from all backgrounds and identities are not only welcomed but valued.
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