Buscojobs | Associate Customer Success Manager
vor 20 Stunden
Associate Customer Success Manager Location : Sydney, New South Wales, Australia
Posted on : Posted Yesterday
Job Requisition ID : R-17219 TELUS Health is empowering every person to live their healthiest life.
Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.
As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
About The Role : The Associate Customer Success Manager is responsible for managing a specific portfolio of SME clients, driving growth within the customer base and developing and maintaining long-term relationships by providing excellent customer service, consultative support, and negotiating / renewing existing client contracts related to the delivery and evaluation of Employee Assistance and Support Programs (EAP).
This role may be based from a remote / home office in Australia.
The Day-To-Day : Achieve identified revenue and growth targetsRespond to client inquiries & service requests pertaining to their programs and servicesResponsible for the execution of client contracts and programsResponsible for program governance including the review of internal reporting and identification of issuesIssuing reports to clientsManaging the renewal process with appropriate internal teamsResponsible for client support, annual planning preparation and meetings where appropriateResponsible for execution of manager and employee orientations (delivered telephonically or by webinar) where appropriate, as well as follow-up on trauma, WPS initiatives etc.Act as a liaison with internal departments to resolve issues that may arise with clientsManaging and coordinating Quality Assurance ReviewsFollow up on manager consultationsResponsible for updating and utilising the CRM (Customer Relationship Management) systemAbout You : Completed higher education (ex.
Bachelor's Degree) in Business or a related field, or equivalent work experience required1-3 years of experience in a sales or account management support rolePrevious experience with HR, employee wellbeing or wellness programs, and / or EAP is preferredDemonstrated ability to respond in a timely and strategic manner to the day-to-day requirements of our clients, while identifying and uncovering business opportunitiesAbility or potential to manage a book of business independentlyAbility to meet clients as required, including some travel depending on client location (long-term / as permitted based on company Working Group guidelines)Ability to meet and exceed revenue targetsExceptional communication and interpersonal skills, proven ability to develop relationships internally and externallyStrong problem-solving skills including the ability to be solutions-oriented, and to collaborate with internal teams to address client requestsStrong organisational and time management skills including the ability to be self-directed in managing multiple priorities in a fast-paced environmentAnalytical and Project Management skills are an assetFor You : Flexible work arrangement to suit your lifestyle.Contribute to the delivery of proactive employee mental health and related services in a sector that has a critical impact on the health, well-being and welfare of others.Partner across a whole range of different industry sectors delivering best-in-class learning & development solutions.Engage in a range of diverse and rewarding work and career growth.Competitive salary, employee benefits and much more.TELUS is proud to foster an inclusive culture that embraces diversity.
We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.
The health and safety of our team, customers and communities is paramount to TELUS.
Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
#J-18808-Ljbffr
-
Customer Success Associate
vor 2 Wochen
Melbourne, Österreich Buscojobs VollzeitAt Qualtrics, we create software that the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.We are the creators and stewards of the Experience Management category serving over 18,000 clients globally.Building a category takes grit, determination, and an appreciation for the...
-
Associate Customer Success Manager
vor 1 Monat
Melbourne, Österreich The Simpro Group Pty Ltd VollzeitAssociate Customer Success ManagerApply locations: Eight Mile Plains, Queensland, AustraliaTime type: Full timePosted on: Posted 3 Days AgoJob requisition id: JR101032First Things First - What We Can Offer You Ground-breaking parental leave programUp to 4 weeks' annual "Work from Anywhere" benefitSecond-to-none product trainingOpportunities for growth,...
-
Associate Customer Success Manager
vor 2 Wochen
Melbourne, Österreich Buscojobs VollzeitBigCommerce's mission is to help merchants sell more at every stage of growth, from small startups to mid-market businesses to large enterprises.We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.We are equally passionate about growing our employees' careers and providing them an incredible...
-
Buscojobs | Client Success Associate
vor 20 Stunden
Melbourne, Österreich Buscojobs VollzeitThe Client Success team follows a Client for Life Philosophy, ensuring that every Gartner client receives value far exceeding their investment.Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business.They are...
-
Melbourne, Österreich Buscojobs VollzeitAssociate Customer Success Manager Apply locations : Eight Mile Plains, Queensland, AustraliaTime type : Full timePosted on : Posted 3 Days AgoJob requisition id : JR101032First Things First - What We Can Offer You Ground-breaking parental leave programUp to 4 weeks' annual "Work from Anywhere" benefitSecond-to-none product trainingOpportunities for growth,...
-
Associate Customer Success Manager
vor 8 Stunden
Melbourne, Österreich impact.com VollzeitThis is a Associate Customer Success Manager role with one of the leading companies in AU right now 🔥 -- impact.com -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at impact.com 🧐🧐## **Your Role at impact.com:** As an associate CSM for Australia and New Zealand...
-
Qualtrics | Customer Success Associate
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitAt Qualtrics, we create software that the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.We are the creators and stewards of the Experience Management category serving over 18,000 clients globally.Building a category takes grit, determination, and an appreciation for the...
-
Associate Customer Success Manager
vor 3 Wochen
Melbourne, Österreich Optimizely VollzeitLocation: AU Melbourne, VIC, AU, 3000 North Sydney, AU, 2060Optimizely is focused on unlocking the boundless potential of our clients and employees.We are a category leader in Digital Experience Platform (DXP) and have the pleasure of serving over 9,000 brands, from global organizations such as Visa, Sky, Yamaha, and Wall Street Journal to tech innovators...
-
Customer Success Operations Manager
vor 2 Wochen
Melbourne, Österreich Buscojobs VollzeitAbout Megaport Megaport has transformed the way IT gets connected.We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud.We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies.Megaport is a publicly traded company on the Australian Stock...
-
Optimizely | Associate Customer Success Manager
vor 3 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitLocation: AU Melbourne, VIC, AU, 3000 North Sydney, AU, 2060 Optimizely is focused on unlocking the boundless potential of our clients and employees.We are a category leader in Digital Experience Platform (DXP) and have the pleasure of serving over 9,000 brands, from global organizations such as Visa, Sky, Yamaha, and Wall Street Journal to tech innovators...
-
Client Success Associate
vor 2 Wochen
Melbourne, Österreich Buscojobs VollzeitThe Client Success team follows a Client for Life Philosophy, ensuring that every Gartner client receives value far exceeding their investment.Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business.They are...
-
Buscojobs | Gartner | Client Success Associate
vor 20 Stunden
Melbourne, Österreich Buscojobs VollzeitAbout the role : The Client Success team follows a Client for Life Philosophy, ensuring that every Gartner client receives value far exceeding their investment.Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their...
-
Buscojobs | Customer Success Manager, Anz
vor 19 Stunden
Melbourne, Österreich Buscojobs VollzeitAt Cloudflare, we are on a mission to help build a better Internet.Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.Cloudflare protects and accelerates any Internet application online without adding...
-
Melbourne, Österreich Buscojobs VollzeitDo you have a passion for Golf and Business?Would you love to work with and service the best golf coaches, club fitters, indoor facilities, driving ranges, and players in the Golf Industry?Are you ambitious, self-driven, and willing to go the extra mile?Then you should join our successful Trackman Golf team in Australia!Trackman is a fast-growing sports...
-
Buscojobs | Splunk | Customer Success Executive
vor 21 Stunden
Melbourne, Österreich Buscojobs VollzeitAre you an expert Customer Success Manager in the tech sector?Are you seeking a chance to grow your career using your customer focus and ownership mentality?Can you collaborate effectively at all levels to drive customer value?If so, this opportunity at Splunk is for you.We are revolutionising how data drives business decisions.As a Splunk Customer Success...
-
Upland Software | Customer Success Manager
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitAt Upland Software, you'll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility.Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won't change.We're passionate.We're proactive.We take pride in our work, and we love a...
-
Customer Success Manager, Implementations
vor 2 Wochen
Melbourne, Österreich Buscojobs VollzeitWho We're Looking ForWe're seeking an experienced and detail-oriented Customer Success Manager, Implementations to join our CorePlan Crew.This role will focus primarily on implementations and onboarding, ensuring smooth transitions from sale to full platform adoption for our clients.ResponsibilitiesLead end-to-end implementation projects from kick-off to...
-
Customer Success Manager
vor 2 Wochen
Melbourne, Österreich Buscojobs VollzeitWhat's the role? As the Customer Success Manager at Hilti, you will play a key role in our service offering and will assist in growing and supporting any existing and/or future software product and service offerings to our customers.This role will see you responsible for executing the "Implementation" together with the "Care" phase of services (Tool...
-
Darktrace | Customer Success Manager
Vor 3 Tagen
Melbourne, Österreich Buscojobs VollzeitDarktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure.Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber...
-
Airwallex | Customer Success Manager
vor 2 Wochen
Melbourne, Österreich Buscojobs VollzeitAbout Airwallex Airwallex is the only unified payments and financial platform for global businesses.Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...
