Identification Authentication Analyst

vor 1 Monat

Sydney, Österreich Tideri Jobbörse Vollzeit

Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business.
We also use technology to drive efficient and timely processing, an essential component of great customer service.
Group Operations is the engine room of the CBA Group dedicated to running, improving and transforming the processes that deliver products, services and productivity benefits to the CBA Groups customers.
Identification Authentication team is a specialist team that supports multiple regulatory requirements such as:
The on-boarding of customers
The collection of identification information to on board customers
Verification of identification information
The collection of identification for current customers when required
This specialist team extends our ongoing commitment to:
Know Your Customer (KYC)
Anti-Money Laundering (AML)
Counter Financing Terrorism (CFT)
Customer On-Boarding obligations and Common Reporting Standards (CRS/FATCA)
The team aims to ensure compliance while at the same time making these processes easy and simple for our customers
Do work that matters
As an Analyst – IDA you will provide support to our internal and external customers with:
AML/ CTF knowledge and experience
Collecting additional KYC information as required
Uplifting customer information to enable the bank to better meet its regulatory obligations
Verification of identification across multiple systems
Identifying individuals with a risk mindset
Investigate and alert Financial Crime Compliance teams to identify high risk customers
Contact customers to identify and verify new to bank customers
You will be able to contribute to the team culture and results by:
Maintaining individual morale, motivation and performance
Actively contributing in team meetings
Contributing to a safe, honest and collaborative environment
See yourself in our team
Support multiple brands across various jurisdictions through: Collecting information from front line staff and customers, documenting comprehensive evidence to support the collection of information, and verifying that information is correct when completing identification of customers
Ensuring that you complete assigned tasks accurately and to the best of your ability
Manage customer expectations on resolution process, timeframes, escalations and complaints
Manage confidentiality of customer information and circumstances within privacy legislation and internal policy
Ensure that all internal processes are continuously reviewed to ensure efficiency and accuracy
Undertake any other tasks assigned by your manager that you have the capability to perform safely
Identifying opportunities to improve the processes within your team or work area
We're interested in hearing from people who
Some experience understanding identification details for customers
Financial Services Industry experience is a must, further qualifications in the area of financial crime is beneficial
Experience in investigating and handling complaints
Ability to communicate with a diverse range of business and high value customers, including upset or distressed customers
Ability to articulate complex information into easy to understand questions for customers
Exposure to data analytic tools & workflow management tools
This role is a 12 month secondment/maximum term contract.
The role is based in Sydney and works 50% hybrid work.
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