Senior Manager, Communications Program
vor 3 Wochen
Senior Manager, Communications Program & DeliveryJoin the change.
Together, we'll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL.
We're re-imagining how homes and businesses live and work across the country and we want you to be a part of it.
This moment will define our time, and your career as you work alongside Australia's best and brightest minds.
You'll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.
About the role: The Senior Manager, Communications Program & Delivery (CP&D) leads the Customer Communications team within Customer Value Optimisation (CVO) at AGL.
This role focuses on enhancing customer retention, cross-sell and upsell opportunities, and reducing service costs.
As the Senior Manager you will translate complex information into clear, engaging content for onboarding, regulatory updates, and product changes, improving the customer experience.
Additionally, you'll oversee error resolution in campaigns and ensure timely, compliant communication to AGL's residential and SME customers.
This position offers the chance to make a significant impact on customer engagement and drive a customer-centric approach across AGL's services.
What you'll be doing: Lead a customer-focused communications strategy that enhances customer experience across AGL's products and services.Develop and deliver precise communications for regulatory, pricing, and product updates, ensuring they align with brand standards and regulatory requirements.Manage communication project priorities with clear visibility into demand, capacity, and timelines for seamless execution.Rapidly address communication errors, implementing controls to prevent future issues and ensure accuracy.Lead a dynamic team, fostering collaboration and high performance in a supportive environment.Drive continuous improvements to processes, boosting efficiency and enhancing customer satisfaction.About you: Previous demonstrated experience in customer communications, preferably in the energy or regulated industry.Strong knowledge of regulatory frameworks and compliance requirements in the energy industry.Strategic thinker with the ability to develop effective communication strategies aligned with organisational goals.Excellent written and verbal communication skills for clear and consistent customer communications.Cross-functional collaboration experience, particularly with legal and compliance teams, to ensure communication is aligned with regulatory requirements.Previous demonstrated leadership skills with a proven ability to manage and motivate a team.At AGL, we offer a wide range of benefits including: Flexible working options including hybrid work.Discounts on energy, telcos and solar plans.Participate in Energise - our reward & recognition program.Access 20 weeks of paid parental leave for the primary carer.Access to an additional week of recharge leave per year.Play an active role in our diversity & inclusion initiatives.Novated leasing and Electric Vehicle subscriptions.Access to study assistance, AGL's share purchase plan and insurance deals.*Benefits may change over time and vary based on role type and location. Inclusion at AGL At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community.
AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose.
AGL is a Circle Back Initiative employer - we commit to respond to every applicant. Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary. The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy. AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team.
Candidates submitted by an agency without approval will not be considered by AGL. Location: Docklands VIC 3008
Job Family Group: Marketing
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