American Express Services Europe Limited | Credit Specialist
vor 1 Tag
Job Description - Credit Specialist (24023604)
Credit Specialist - 24023604
You Lead the Way.
We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.
Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.
And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
What your responsibilities will include
Providing excellent customer service by addressing inquiries and concerns related to their accounts.
Assessing and understanding customers' financial situations to offer appropriate hardship solutions.
Monitoring and managing assigned accounts to ensure accurate records and timely follow-ups.
Ensuring all collection activities are documented accurately and thoroughly in the company's systems.
Participating in team meetings and training sessions to stay informed about company policies, procedures, and best practices.
What skills we feel you'll need to be successful
Strong communication and negotiation skills.
Empathetic and patient approach when dealing with customers in financial distress.
Ability to handle difficult conversations and remain calm under pressure.
Ability to work both independently and as part of a team.
Ability to quickly learn and adapt to new software and systems.
Minimum Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life.
Benefits include:
Support for financial well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Schedule : Full-time
Job Posting : Jan 6, 2025, 11:28:23 PM - Jan 21, 2025, 4:59:00 AM
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Additional Note for US Applicants: American Express does not currently utilize the AI capabilities of its application management platform in making employment decisions.
If you have a disability and would like to request an accommodation in order to apply for a position you may contact us by emailing Please indicate if you would prefer a response via email or phone.
US applicants may also contact us by using the US Toll Free number 1-833-707-1981.
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