Technical Support Representative
vor 1 Monat
About Us Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.
At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions.
We are dedicated to supporting our people, rewarding successes and helping individuals grow.
We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards.
We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.
Come and discover the opportunity to join the team at Hitachi.
We are here for the long haul.
About the Opportunity Due to an increase in demand, the Perth Branch is looking for a Technical Support Representative (HV) to join its Customer Support team.
Traveling throughout Western Australia supporting customers with technical issues and creating solutions to meet their needs, this position will assist HCA staff with technical and diagnostic support.
Reporting to the Customer Support Manager, the main responsibilities include: Support of Hitachi Rigid TrucksPerforming diagnostic evaluations, troubleshooting and fault findingPerforming machine inspections and producing detailed condition reportsDiscussing report findings with customers and site personnel and presenting recommendationsWorking with internal departments to provide high levels of servicePromoting parts and service in line with branch sales and margin targetsTo be successful you will need: Relevant trade qualificationsAbility to work unsupervised and manage a customer baseMine site experienceExcellent technical knowledge of mining equipmentExcellent computer literacy skillsGood communication and customer service skillsAbility to travel as required in line with customer needsAbout the Benefits What's in it for you?
We are offering: $$$ A competitive salary package + super + company bi-annual bonus incentiveFully maintained company vehicle + laptop + mobile phone providedA permanent long-term career in a growing businessOEM level training and real personal development opportunitiesDiscounted health insurance premiums with Medibank & access to exclusive discounts on goods and servicesSupportive management who value your input in finding new and improved ways to achieving successBe a part of a leading OEM which genuinely values and ensures you are happy and safe at workAt Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience.
We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities.
We encourage and support a diverse talent pool of skill, ethnicity, and gender to create a wide culture of shared values and enriched experiences in our business.
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