Service Architect, Contact Centre
vor 1 Tag
At Optus, we have an ambitious goal to be Australia's most loved everyday brand.You will provide a high level of technical advice and expertise to support, identify and provide technical solutions and maintain architectural integrity in support of a customer's account and the Optus account team.Your day in the life of a Service Architect, Contact Centre at OptusArchitecture Integrity: Architectural design and documentation of the converged environments as a high level Design AuthorityCustomer Experience: Provide the ongoing strategic technical direction to the customerSolution Design & Delivery: Responsibility for the design of complex business solutions that integrate all data, voice, video communications and systems components into an effective networkTechnical Support: Assist Customer Delivery teams as required for high-level operational support including architectural views in support of Level 3 fault resolution.
This would entail in-depth knowledge of the networking solution and active participation within problem troubleshooting analysisYour skills to pay the billsPrior experience working in a Senior role within pre-sales/Embedded ArchitectExperience in providing a high level of technical advice and expertise to support, identify and maintain architectural integrity of a deployed customer ICT environmentExperience in a Managed Solutions environment including maintaining large corporate networksTertiary qualifications in IT or Engineering field, Industry certifications from Cisco, Genesys, NICE and Microsoft advantageousEligible to obtain a Baseline / NV1 clearancePerks we love at Optus3 days in the office, 2 days remote – with flexible hours to suitInclusive paid parental leave, up to 14 weeks for the primary care giverAll Optus employees have access to resources, webinars and support via the 'Parents at Work portal'Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn NetworkVibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post officeTwo easy travel options to Sydney Campus: Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoonKeen to see what it's really like to work at Optus?
Search #OptusLife on LinkedIn to go behind the scenesAt Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences.
We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email along with your preferred method of contact and we will be in touch.For more information on Diversity, Inclusion & Belonging at Optus, please visit about/inclusion-diversity.#J-18808-Ljbffr
-
Service Architect, Contact Centre
Vor 4 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitAt Optus, we have an ambitious goal to be Australia's most loved everyday brand.You will provide a high level of technical advice and expertise to support, identify and provide technical solutions and maintain architectural integrity in support of a customer's account and the Optus account team.Your day in the life of a Service Architect, Contact Centre at...
-
Service Architect, Contact Centre
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitIt starts with YES! At Optus, we have an ambitious goal to be Australia's most loved everyday brand. You will provide a high level of technical advice and expertise to support, identify and provide technical solutions and maintain architectural integrity in support of a customer's account and the Optus account team. Your day in the life of a Service...
-
Service Architect, Contact Centre
vor 1 Monat
Melbourne, Österreich Singtel Group VollzeitAt Optus, we have an ambitious goal to be Australia's most loved everyday brand.You will provide a high level of technical advice and expertise to support, identify and provide technical solutions and maintain architectural integrity in support of a customer's account and the Optus account team.Your day in the life of a Service Architect, Contact Centre at...
-
Contact Centre Team Leader
vor 2 Wochen
Melbourne, Österreich Study Select VollzeitHow to Become a Contact Centre Team Leader in Australia: careers in CommunicationsDefinition of a Contact Centre Team LeaderThe role of a Contact Centre Team Leader is both dynamic and rewarding, serving as a pivotal link between the management and the frontline staff in a contact centre environment.This position is designed for individuals who thrive in...
-
Contact Centre Consultant
vor 1 Tag
Melbourne, Österreich Belgravia Leisure VollzeitVIC, Abbotsford 3067 Contact Centre Consultant VIC, Abbotsford 3067 Looking for flexibility in your role with a modern office and great public transport access?Are you a great problem-solver?Do you love providing great customer experiences for a wide range of people?Do you have a great phone manner and 'smile in your voice'?Part-time opportunities...
-
Customer Contact Centre Consultant
vor 4 Wochen
Melbourne, Österreich Regional Express (Rex) VollzeitCustomer Contact Centre ConsultantRex is Australia's largest independent regional and domestic airline operating a fleet of 57 Saab 340 and 10 Boeing 737-800NG aircraft to 56 destinations throughout all states in Australia.In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter...
-
Contact Centre Officer
vor 1 Woche
Melbourne, Österreich Tideri Jobbörse VollzeitSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries.Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.Some 18,000 financial services and healthcare...
-
Contact Centre And Tags Manager
vor 4 Wochen
Melbourne, Österreich Transurban VollzeitContact Centre and Tags Manager page is loadedContact Centre and Tags ManagerApplyLocations: Melbourne CBD & Inner Suburbs Melbourne VICTime Type: Full timePosted on: Posted 3 Days AgoTime left to apply: End Date: November 6, 2024 (10 days left to apply)Job Requisition ID: R011585Working at Transurban is different; it's a place where you can see the benefits...
-
Contact Centre And Tags Manager
vor 4 Wochen
Melbourne, Österreich Transurban VollzeitContact Centre and Tags Manager page is loadedContact Centre and Tags ManagerApplyLocations: Melbourne CBD & Inner Suburbs Melbourne VICTime Type: Full timePosted on: Posted 3 Days AgoTime left to apply: End Date: November 6, 2024 (10 days left to apply)Job Requisition ID: R011585Working at Transurban is different; it's a place where you can see the benefits...
-
Contact Centre Solution Specialist
vor 2 Monaten
Melbourne, Österreich Myob VollzeitThis is a Contact Centre Solution Specialist role with one of the leading companies in AU right now 🔥 -- Myob -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Myob 🧐🧐**About the Team** This is a team that needs no introduction because customers drive our...
-
Contact Centre And Tags Manager
vor 4 Wochen
Melbourne, Österreich Transurban VollzeitContact Centre and Tags Manager page is loadedContact Centre and Tags ManagerApplyLocations: Melbourne CBD & Inner Suburbs Melbourne VICTime Type: Full timePosted on: Posted 3 Days AgoTime left to apply: End Date: November 6, 2024 (10 days left to apply)Job Requisition ID: R011585Working at Transurban is different; it's a place where you can see the benefits...
-
Contact Centre Officer
vor 2 Wochen
Melbourne, Österreich Ss&C VollzeitSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...
-
Contact Centre Officer
vor 2 Wochen
Melbourne, Österreich Ss&C VollzeitSS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...
-
Contact Centre And Tags Manager
vor 4 Wochen
Melbourne, Österreich Transurban VollzeitWorking at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.About the roleWe're seeking a Contact Centre and Tag Manager to...
-
Contact Centre And Tags Manager
vor 4 Wochen
Melbourne, Österreich Transurban VollzeitWorking at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day.We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.About the role We're seeking a Contact Centre and Tag Manager to...
-
Contact Centre And Tags Manager
vor 4 Wochen
Melbourne, Österreich Transurban VollzeitWorking at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day.We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down. About the role We're seeking a Contact Centre and Tag Manager to...
-
Customer Service Officer
vor 1 Woche
Melbourne, Österreich Royal Children’S Hospital (Rch) VollzeitThe Royal Children's Hospital's (RCH) Vision is "A world where all kids thrive".RCH is a cornerstone member of the Melbourne Children's Campus, partnering with Murdoch Children's Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children's Hospital Foundation.RCH has cared for the children and young people of Victoria...
-
Contact Centre Team Leader
vor 1 Monat
Melbourne, Österreich Australian Unity VollzeitJoin us and let's make a bigger difference together. Established in 1840, we're Australia's first member-owned wellbeing company.Today we have over $1 billion in revenue and provide smart solutions and services to more than 700,000 Australians.We employ over 7000 people and our purpose is to Help People to Thrive. It's an exciting time to be joining...
-
Contact Centre Team Leader
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitJoin us and let's make a bigger difference together.Established in 1840, we're Australia's first member-owned wellbeing company.Today we have over $1 billion in revenue and provide smart solutions and services to more than 700,000 Australians.We employ over 7000 people and our purpose is to Help People to Thrive .It's an exciting time to be joining...
-
Contact Centre Team Leader
vor 1 Monat
Melbourne, Österreich Australian Unity VollzeitJoin us and let's make a bigger difference together. Established in 1840, we're Australia's first member-owned wellbeing company.Today we have over $1 billion in revenue and provide smart solutions and services to more than 700,000 Australians.We employ over 7000 people and our purpose is to Help People to Thrive.It's an exciting time to be joining...
