Incident Manager
vor 1 Monat
Contract Duration: 7 Months + 18 Month extension options
Location: Canberra City office
Clearance: Ability to obtain a NV1 Clearance
Our Client, an established federal government agency located in the Canberra City, is seeking an experienced Incident Manager to join their team and contribute significantly to the delivery of upcoming events and day-to-day operations.
Responsibilities: Developing and maintaining Incident Management frameworks to prioritise IT Incidents based on their impact on the business and the criticality of affected systems; Developing and maintaining systems and processes for the early detection of incidents; Documenting all aspects of the Incident response process, including triage process, actions taken, decisions made, and outcomes achieved; Developing and maintaining incident response plans and procedures that involve identifying potential risks and mitigation strategies; Ensuring communication plans are in place and ready for activation to communicate with stakeholders, including senior management, affected users, and IT staff, providing updates on incident status and resolution progress. Mandatory Criteria: Proven experience working in IT service management or a similar role; Strong knowledge of ITIL frameworks and their relationship with service management; Excellent relationship-building and collaboration skills across a vast array of internal and external teams and stakeholders, with a proven ability to communicate effectively while anticipating stakeholder needs and expectations across a geographically dispersed network; Ability to work in a fast-paced environment while setting priorities and delivering quality results within time constraints; Excellent problem-solving, analytical, and time management skills; Demonstrated personal integrity while achieving results within legislative and policy parameters. Desirable Criteria: Relevant qualifications in ITIL and incident management; Experience with ServiceNow or similar ITSM toolset. For a copy of the full job description, including application instructions, please get in touch with Alison at the Recruitment Hive by clicking the Apply Now button.
Alternatively, you can reach Alison to discuss further.
Please note, applications close on Wednesday, 20th of November at 11:00 AM.
Job ID: AC 10165
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