Major Incident Manager
Vor 4 Tagen
Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible.
Capgemini.
Get the future you want.
Let's talk about the role and responsibilitiesYou will be working within a varied complex role with one of Capgemini's valued customers working with an accomplished team in a collaborative atmosphere.
You will provide onsite and remote Major Incident Management and Problem Management leadership and practitioner capability as part of the service engagement.
In this role, you will get to:
Facilitate and direct Major Incident Resolution sessions with multiple service partners, ensuring MIM communication and escalation occursLiaising with Customers and Resolver Teams to determine priorities, resourcing and time framesProactive analysis of events/incidents and identify underlying Problem statementsPerform/drive structured Root Cause AnalysisDevelop strong, positive relationships with key stakeholders within Capgemini and our Customer's business Let's talk about the teamOur Cloud Infrastructure Services practice brings together the right technology, processes and culture to deliver business agility and cost reduction to our clients.
We provide cloud focused client advisory and delivery services on areas such as hybrid cloud, workplace services, security, service desk and cloud service management/delivery.
Capgemini has proven experience in building cyber security strategies that have enabled our clients to adopt security protection approaches to achieving their business objectives.
Our Cloud Infrastructure Services enable enterprises to overcome the barriers to security design and implementation managing real business risks.
Let's talk about your capability and experienceExtensive incident and problem management experience with demonstrated experience operating a successful implementation of ITIL incident management processes within large and complex IT environmentsA strong service management attitude, with commitment to quality standards and continuous improvementSolid Leadership skillsComprehensive understanding of service delivery technologies and the application of these technologies relevant to IT Service ManagementUnderstanding of issues associated with service delivery management, SLA management, Risk Management and outsourced service delivery and associated activitiesWork collaboratively with local and international teamsStrong written and verbal communication skills and confidence in a client facing role.Sound understanding of the ITIL framework with practical experience of operating ITIL aligned Incident and Problem Management processAbility to autonomously lead and direct a resolution team as a Major Incident Manager, whilst maintaining progress communication with the customer About CapgeminiAt Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.
Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGTBQ+ 'Employer of the Year' and 'Inclusion of Trans and Gender Diverse Employees' for the past two years.
We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment.
We are committed to being active allies for everyone.
We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients.
Its why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030, and committed to becoming a net zero business by 2040.
Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications and boundless development opportunities.
You'll be encouraged to gain at least 40 hours of training each year.
For over 50 years our values and ethics have been at heart of our identity.
From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognised as one of the World's Most Ethical Companies by the Ethisphere Institute 12 years in a row.
Information Security and ComplianceCapgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001.
We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements.
When you join Capgemini, you don't just start a new job.
You become part of something bigger.
#J-18808-Ljbffr
-
Major Incident Manager
Vor 4 Tagen
Melbourne, Österreich Capgemini VollzeitCome and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want.Let's talk about the role and responsibilitiesYou will be working within a varied complex role with one of Capgemini's valued...
-
Capgemini | Major Incident Manager
Vor 2 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitCome and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible.Capgemini.Get the future you want.Let's talk about the role and responsibilities You will be working within a varied complex role with one of Capgemini's valued...
-
Incident Manager
vor 4 Wochen
Melbourne, Österreich Buscojobs VollzeitContract Duration: 7 Months + 18 Month extension options Location: Canberra City office Clearance: Ability to obtain a NV1 Clearance Our Client, an established federal government agency located in the Canberra City, is seeking an experienced Incident Manager to join their team and contribute significantly to the delivery of upcoming events and day-to-day...
-
Incidents And Complaints Manager
Vor 4 Tagen
Melbourne, Österreich Equity Trustees Ltd VollzeitLocation: Melbourne, SydneyWe're excited to offer you a fantastic opportunity to join our Corporate and Superannuation Trustee Service (CSTS) team!This role places you at the heart of ensuring incidents are managed effectively and within CSTS' risk appetite.You'll focus on ensuring member complaints are resolved with fairness, consistency, and a member-first...
-
Security Incident Responder
vor 4 Wochen
Melbourne, Österreich Manvision Consulting VollzeitDescription: Respond to cyber-security threats, vulnerabilities, events and incidentsAct as technical contributor during major security incidentsContribute to improvement in the team's capability, including:Operational maturity, including processes/methodologies, playbooks, automation, efficiency, qualityDetection strategies, including attack models, use...
-
Security Incident Responder
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitDescription: Respond to cyber-security threats, vulnerabilities, events and incidents Act as technical contributor during major security incidents Contribute to improvement in the team's capability, including: Operational maturity, including processes/methodologies, playbooks, automation, efficiency, quality Detection strategies, including attack models,...
-
Events Security Officers
vor 4 Wochen
Melbourne, Österreich Ma Services Group VollzeitEvents Security Officers - Major Events in MelbourneM.A. Services Group is a rapidly expanding business offering a wide range of security services delivered by our highly experienced and qualified personnel. We are currently looking for an experienced, motivated and passionate candidate to join our team on a full time, part time or casual basis in the...
-
Events Security Officers
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitEvents Security Officers - Major Events in Melbourne M.A.Services Group is a rapidly expanding business offering a wide range of security services delivered by our highly experienced and qualified personnel.We are currently looking for an experienced, motivated and passionate candidate to join our team on a full time, part time or casual basis in the...
-
Mid Level Incident Response Manager
vor 1 Monat
Melbourne, Österreich Triskele Labs VollzeitTriskele Labs are one of the leading providers of cybersecurity services in Australia. We assist clients to navigate the uncertainty of cyber incident response in order to ensure the safe recovery of their business.Triskele Labs' Digital Forensics and Incident Response (DFIR) team works across Australia / New Zealand to respond to ransomware, data breaches,...
-
Mid Level Incident Response Manager
vor 1 Monat
Melbourne, Österreich Triskele Labs VollzeitTriskele Labs At Triskele Labs, we work with you to understand your risks, goals, challenges, and culture to develop Cyber Security solutions tailored to your business.Triskele Labs are one of the leading providers of cybersecurity services in Australia. We assist clients to navigate the uncertainty of cyber incident response in order to ensure the safe...
-
Mid Level Incident Response Manager
vor 1 Monat
Melbourne, Österreich Triskele Labs VollzeitTriskele Labs At Triskele Labs, we work with you to understand your risks, goals, challenges, and culture to develop Cyber Security solutions tailored to your business.Triskele Labs are one of the leading providers of cybersecurity services in Australia.We assist clients to navigate the uncertainty of cyber incident response in order to ensure the safe...
-
Major Account Manager
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitBlue Yonder Title: Major Account Executive Company Overview: Blue Yonder is a leading supply chain software company that provides intelligent solutions for businesses worldwide.Our mission is to help our clients optimize their supply chain operations through cutting-edge technology and data-driven insights.Overview Blue Yonder is seeking a highly motivated...
-
Major Account Manager
vor 2 Monaten
Melbourne, Österreich Blue Yonder VollzeitBlue Yonder Title: Major Account ExecutiveCompany Overview:Blue Yonder is a leading supply chain software company that provides intelligent solutions for businesses worldwide. Our mission is to help our clients optimize their supply chain operations through cutting-edge technology and data-driven insights.OverviewBlue Yonder is seeking a highly motivated and...
-
Incident Response Officer
vor 4 Wochen
Melbourne, Österreich Department of Transport VollzeitOrganisation: Department of Transport and PlanningOccupation: Emergency ManagementReference: 6126About the RoleMULTIPLE OPPORTUNITIES AVAILABLEThe Incident Response Services team provides on-road, effective management at transport incidents, accidents, spillages, and emergencies that affect the flow of traffic on metropolitan freeways and arterial roads....
-
Incident Response Officer
vor 4 Wochen
Melbourne, Österreich Department of Transport VollzeitOrganisation: Department of Transport and PlanningOccupation: Emergency ManagementReference: 6126About the RoleMULTIPLE OPPORTUNITIES AVAILABLEThe Incident Response Services team provides on-road, effective management at transport incidents, accidents, spillages, and emergencies that affect the flow of traffic on metropolitan freeways and arterial roads....
-
Incident Response Officer
vor 4 Wochen
Melbourne, Österreich Department of Transport VollzeitOrganisation: Department of Transport and PlanningOccupation: Emergency ManagementReference: 6126About the Role MULTIPLE OPPORTUNITIES AVAILABLE The Incident Response Services team provides on-road, effective management at transport incidents, accidents, spillages, and emergencies that affect the flow of traffic on metropolitan freeways and arterial roads....
-
Incident Response Officer
vor 4 Wochen
Melbourne, Österreich Department of Transport VollzeitOrganisation: Department of Transport and PlanningOccupation: Emergency ManagementReference: 6126About the RoleMULTIPLE OPPORTUNITIES AVAILABLEThe Incident Response Services team provides on road, effective management at transport incidents, accidents, spillages, and emergencies that affect the flow of traffic on metropolitan freeways and arterial roads....
-
Senior Incidents
vor 1 Monat
Melbourne, Österreich Keegan Adams Recruitment Pty Ltd VollzeitAnalysis & Reporting (Banking & Financial Services) About the Role We're seeking a Senior Incidents & Complaints Analyst to join our top tier client's Superannuation team, to take a lead role in managing incidents and complaints within superannuation administration. In this senior position, you'll play a crucial part in upholding compliance, enhancing...
-
Senior Incidents
vor 1 Monat
Melbourne, Österreich Keegan Adams Recruitment Pty Ltd VollzeitAnalysis & Reporting (Banking & Financial Services) About the Role We're seeking a Senior Incidents & Complaints Analyst to join our top tier client's Superannuation team, to take a lead role in managing incidents and complaints within superannuation administration.In this senior position, you'll play a crucial part in upholding compliance, enhancing...
-
Incident Response Officer
vor 4 Wochen
Melbourne, Österreich Department of Transport VollzeitOrganisation: Department of Transport and PlanningOccupation: Emergency ManagementReference: 6126About the Role MULTIPLE OPPORTUNITIES AVAILABLE The Incident Response Services team provides on road, effective management at transport incidents, accidents, spillages, and emergencies that affect the flow of traffic on metropolitan freeways and arterial roads....
