Senior Incidents
vor 2 Monaten
Analysis & Reporting (Banking & Financial Services)
About the Role
We're seeking a Senior Incidents & Complaints Analyst to join our top tier client's Superannuation team, to take a lead role in managing incidents and complaints within superannuation administration.
In this senior position, you'll play a crucial part in upholding compliance, enhancing client satisfaction, and driving process improvements to support best practices.
As a Senior Analyst, you'll work closely with internal teams and stakeholders to thoroughly record, assess, remediate, and report incidents and complaints.
Your leadership will be essential in conducting root cause analysis, implementing remediation actions, and identifying opportunities for proactive prevention.
Key Responsibilities Oversee Incidents & Complaints: Manage the entire lifecycle of superannuation incidents and complaints, ensuring that all cases are handled in line with legal and contractual standards.Conduct Impact Assessments & Root Cause Analysis: Lead impact assessments, root cause analysis, and develop detailed remediation plans for both internal and external review.Stakeholder Engagement: Provide regular updates and technical advice to internal and external stakeholders, ensuring transparent communication and accurate records.Drive Preventative Measures: Document key learnings and lead preventative initiatives to reduce the recurrence of incidents and complaints, enhancing service quality.Maintain Reporting Standards: Keep accurate records in systems and create insightful incident and complaint reports for senior leadership.What You'll Bring A comprehensive understanding of superannuation administration and regulatory obligations, and ideally RG 146 Certification.Proven Experience in Incident Management & Dispute Resolution: Background in managing complex superannuation-related incidents and complaints with a focus on compliance.Advanced Communication Skills: Excellent written and verbal skills, with a capacity to effectively engage diverse stakeholders.Analytical Proficiency: Skilled in performing complex calculations for compensation and conducting root cause analysis with actionable recommendations.Leadership & Problem-Solving Mindset: A proactive, growth-oriented approach, with the ability to mentor others and continuously improve processes.Why Join? This senior role offers the opportunity to make a real impact on superannuation services within a collaborative and innovative environment.
You'll work alongside a highly respected mentor, enjoy extra annual leave days, benefit from a competitive parental leave program, and access additional perks designed to support your work-life balance.
Apply Now If you bring expertise in superannuation administration and a commitment to resolving incidents and complaints effectively, apply today and take the next step in your career
#J-18808-Ljbffr
-
Incident Manager
vor 1 Woche
Melbourne, Österreich Singtel Group VollzeitSelect how often (in days) to receive an alert:At Optus, we have an ambitious goal to be Australia's most loved everyday brand.Optus Enterprise Delivery group manages the highest level of incident escalation and major incident management.We are seeking an experienced Incident Manager to join the team on a 6 month fixed term contract.This role involves...
-
Incident Manager
vor 1 Monat
Melbourne, Österreich Buscojobs VollzeitContract Duration: 7 Months + 18 Month extension options Location: Canberra City office Clearance: Ability to obtain a NV1 Clearance Our Client, an established federal government agency located in the Canberra City, is seeking an experienced Incident Manager to join their team and contribute significantly to the delivery of upcoming events and day-to-day...
-
Melbourne, Österreich Efinancialcareers Ltd. VollzeitSenior Analyst, Incident Monitoring and Breach ReportingSenior Analyst, Incident Monitoring and Breach ReportingAustralianSuper Melbourne, Australia Apply now Posted 11 days ago Permanent Competitive Senior Analyst, Incident Monitoring and Breach ReportingJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are...
-
Melbourne, Österreich Efinancialcareers Ltd. VollzeitSenior Analyst, Incident Monitoring and Breach ReportingSenior Analyst, Incident Monitoring and Breach ReportingAustralianSuper Melbourne, Australia Apply now Posted 11 days ago Permanent CompetitiveSenior Analyst, Incident Monitoring and Breach ReportingJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are...
-
Melbourne, Österreich Tideri Jobbörse VollzeitSenior Analyst, Incident Monitoring and Breach Reporting Compliance & Risk (Banking & Financial Services) Full time At AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is...
-
Melbourne, Österreich Australiansuper VollzeitSenior Analyst, Incident Monitoring and Breach ReportingCompliance & Risk (Banking & Financial Services)Full timeAt AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated...
-
Senior Site Reliability Incident Analyst
vor 2 Monaten
Melbourne, Österreich Xero VollzeitThis is a Senior Site Reliability Incident Analyst role with one of the leading companies in AU right now 🔥 -- Xero -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Xero 🧐🧐At Xero, our purpose is to make life better for people in small business, their...
-
Melbourne, Österreich Page Executive VollzeitAbout Our Client Page Executive is excited to be partnering with a leader in the Education sector to recruit their Senior Manager, Business Resilience and Critical Incidents.The Senior Manager, Business Resilience and Critical Incidents will be tasked with leading the strategic development, implementation, ongoing management, and improvement of Business...
-
Melbourne, Österreich Page Executive VollzeitAbout Our ClientPage Executive is excited to be partnering with a leader in the Education sector to recruit their Senior Manager, Business Resilience and Critical Incidents. The Senior Manager, Business Resilience and Critical Incidents will be tasked with leading the strategic development, implementation, ongoing management, and improvement of Business...
-
Accenture | Senior Incident Response Lead
Vor 7 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitSenior Incident Response Lead - Australia / New Zealand Senior Incident Response Team Member is a highly skilled position within Accenture's Global Cyber Response team.You will be working closely with technical leads to conduct independent investigations and proactive engagements.Key Responsibilities Perform digital forensics and incident response...
-
Melbourne, Österreich Efinancialcareers Ltd. VollzeitSenior Analyst, Incident Monitoring and Breach ReportingJob DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all...
-
Melbourne, Österreich Tideri Jobbörse VollzeitSenior Analyst, Incident Monitoring and Breach Reporting Job DescriptionAt AustralianSuper, we truly care about our colleagues.We know work and life are intertwined.That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible.We ensure diversity is celebrated for the opportunity it provides us all...
-
Melbourne, Österreich Tideri Jobbörse VollzeitSenior Analyst, Incident Monitoring and Breach Reporting Senior Analyst, Incident Monitoring and Breach Reporting AustralianSuper Melbourne, Australia Apply now Posted 11 days ago Permanent Competitive Senior Analyst, Incident Monitoring and Breach Reporting Job DescriptionAt AustralianSuper, we truly care about our colleagues.We know work and life are...
-
Major Incident
vor 34 Minuten
Melbourne, Österreich This Is An It Support Group VollzeitWith more than 20,000 employees working in over 550 stores across Australia alone, Chemist Warehouse is Australia's leading retail pharmacy group and one of Australia's most recognised brands.Chemist Warehouse continues to deliver on an ambitious growth plan which has seen the expansion of operations into China, Ireland, New Zealand and many more exciting...
-
Senior Site Reliability Incident Analyst
vor 2 Monaten
Melbourne, Österreich Roman Health Pharmacy Llc VollzeitXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their...
-
Senior Site Reliability Incident Analyst
vor 2 Monaten
Melbourne, Österreich Xero VollzeitXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world.This purpose sits at the centre of everything we do.We support our people to do the best work of their...
-
Senior Hse Advisor
vor 1 Monat
Melbourne, Österreich Park Senior Villas Chandler VollzeitSenior HSE Advisor - City of Hume, Australia - PARK Senior Villas ChandlerPARK Senior Villas Chandler City of Hume1 week agoDescriptionJoin BildGroup where our focus is not only on projects but also on people.With over 40 years of experience, we're a proudly Australian-owned business renowned for our problem-solving prowess and our commitment to surpassing...
-
Cyber Incident Response Simulation Manager
vor 1 Woche
Melbourne, Österreich EnergyAustralia VollzeitCyber Incident Response Simulation ManagerSecurity (Information & Communication Technology)Reporting into the Cyber Risk Leader, the Cyber Incident Response Simulation Manager will design, execute and manage cyber incident response simulations across EnergyAustralia's IT & OT environments, ensuring capabilities are tested and continuously improved....
-
Cyber Incident Response Simulation Manager
vor 1 Woche
Melbourne, Österreich EnergyAustralia VollzeitAbout the role: Reporting into the Cyber Risk Leader, the Cyber Incident Response Simulation Manager will design, execute and manage cyber incident response simulations across EnergyAustralia's IT & OT environments, ensuring capabilities are tested and continuously improved. Responsibilities include:Plan and manage a comprehensive incident response...
-
Senior Hse Advisor
vor 1 Monat
Melbourne, Österreich Park Senior Villas Chandler VollzeitSenior HSE Advisor - City of Hume - PARK Senior Villas ChandlerPARK Senior Villas Chandler City of Hume1 week agoDescriptionJoin BildGroup where our focus is not only on projects but also on people.With over 40 years of experience we're a proudly Australian-owned business renowned for our problem-solving prowess and our commitment to surpassing...
