Specialist, Global Outbound Qa

vor 1 Monat

Sydney, Österreich Mygwork Vollzeit

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
DESCRIPTION: At Audible, we believe stories have the power to transform lives.
It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners.
We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other.
Imagine your future with us.

ABOUT THIS ROLE
The Audible Marketing Operations team (MOPS) is a centralized global team responsible for creating and delivering critical customer communications.
This function ensures messages reach customers effectively and supports various internal marketing teams throughout the entire member lifecycle.

As a Specialist, Global Outbound QA on a 12 month contract, you will play a crucial role in ensuring the highest quality of our outbound (email and push) communications.
You will contribute to the QA process for campaign creation, segmentation, and monitoring to ensure consistent, personalized, and error-free customer experiences.
Working closely with cross-functional teams, you will uphold standards and best practices, identifying and resolving issues before they impact the customer.
This role is based in Sydney, Australia.

As a Specialist, Global Outbound QA, you will...
- Conduct thorough QA of email and push notification campaigns, including testing segmentation, personalization, copy, links, and rendering across various devices and platforms for different customer types and preferences, ensuring all communications meet standards and requirements before deployment
- Maintain and follow QA checklists, test accounts, and processes to ensure compliance with campaign specifications
- Test and troubleshoot email templates to ensure proper rendering of static and dynamic content
- Review journey automation and customer lifecycle campaigns to validate that the correct customers receive the correct message at the correct time
- Partner with the global segmentation team and production leads to identify underperforming campaigns and journeys according to established channel benchmarks, and propose actionable strategies for improvement or deactivation
- Provide detailed reports on QA findings, including root causes of failures, trends, and improvement recommendations to campaign production teams
- Check recently deployed campaigns to ensure they are sending as expected, and provide initial performance metrics
- Collaborate with marketers and operations teams to optimize processes and ensure efficient workflows
- Contribute to documentation efforts to streamline QA processes and improve efficiency for onshore and offshore teams
- Ensure customer list criteria are correct and follow segmentation best practices
- Identify, document, and track defects and issues, working with relevant teams to resolve them promptly
- Provide timely Tier 1 support for issues opened to the Marketing Operations team, performing basic fact-finding and troubleshooting to determine if a quick resolution is possible or if the issue needs to be escalated
- Track and report bugs to dependency teams for resolution, keeping global MOPS teams informed of updates
- When possible, become an Amazon Outbound Bar Raiser to review and approve outbound communications for Audible and other Amazon businesses

ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling.
We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives.
We are a global company with an entrepreneurial spirit.
We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors.
This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.
BASIC QUALIFICATIONS: - 1+ years of experience in quality assurance, specifically for email campaigns with Salesforce/ExactTarget or similar email service providers
- Experience managing multiple projects with great attention to detail
- Experience with email marketing systems and QA methodologies
- Basic knowledge of HTML and ability to troubleshoot HTML-related issues
PREFERRED QUALIFICATIONS:
- Proficient organisational skills to efficiently deliver tasks within specified timelines
- Strong interest in online marketing and customer relationship management
- Passion for books, audiobooks, and media in general
- Hands-on experience with Movable Ink and other personalization tools
- Intermediate to advanced HTML skills
- Experience with project management tools such as Jira
- Basic SQL experience and familiarity with queries

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

  • Outbound Sales Specialist

    vor 4 Wochen

    Sydney, Österreich Sigma Resourcing Pty Ltd Vollzeit

    Outbound Sales Specialist - Automotive & Insurance Products .Remote Working (Australia Wide)No Cold Calling!Exciting opportunity for a motivated sales professional to join a fast growing provider of premium automotive and insurance solutions as an Outbound Sales Specialist.This role offers an excellent opportunity for an experienced sales professional to...

  • Qa/Qc Specialist

    vor 1 Monat

    Sydney, Österreich 4C Recruitment Solutions Vollzeit

    Opportunity for a QA/QC professional to join this highly regarded manufacturer of complementary healthcare products.Reporting to the QA/QC Manager you will be responsible for the following: Manage all QA/QC related activities.Meet the requirements to Code of GMP by complying with all relevant Quality policies and procedures to ensure the Quality objectives...

  • Qa Engineer

    vor 4 Wochen

    Sydney, Österreich Aristocrat Leisure Vollzeit

    We are looking for a QA Engineer to join the team.More information about the requirements and responsibilities down below.What You'll DoMAIN DUTIES AND RESPONSIBILITIESDevelop and execute test plans and test scripts for new and existing game themes and operating systems.Submit and track any product issues found during testing to ensure that they are...

  • Qa Engineer

    vor 4 Wochen

    Sydney, Österreich Aristocrat Leisure Vollzeit

    We are looking for a QA Engineer to join the team.More information about the requirements and responsibilities down below.What You'll DoMAIN DUTIES AND RESPONSIBILITIES Develop and execute test plans and test scripts for new and existing game themes and operating systems.Submit and track any product issues found during testing to ensure that they are...

  • Product Specialist

    vor 3 Monaten

    Sydney, Österreich Wisetech Global Limited Vollzeit

    At WiseTech Global, our people and teams worldwide are aligned in our vision to create the operating systems for global logistics. Our customers use our software to run their global logistics businesses and part of this end-to-end solution is our sales CRM product. As a product specialist, you see our customers' challenges as opportunities and articulate...

  • Qa Engineer

    vor 2 Monaten

    Sydney, Österreich Aristocrat Leisure Vollzeit

    Join Aristocrat in Bringing Joy to Life Through the Power of Play.Be part of our growing global team where people come first because they fuel our success.Here, it's All About the Player and we create a world of its own for everyone, everywhere with premium casino and world-class digital and mobile products.Our value of Good Business, Good Citizen ensures...

  • Coordinator Qa

    vor 2 Monaten

    Sydney, Österreich Hasbro Vollzeit

    At Hasbro we're changing the face of play and entertainment. We're looking for people who want to explore, experiment, and innovate to come up with the best ideas. Our culture of community, passion, integrity, creativity, and inclusion has inspired our diverse team of highly skilled, highly creative, and highly committed individuals for 90+ years and we...

  • Qa Engineer

    vor 4 Wochen

    Sydney, Österreich One Fit Stop (Australia) Pty Ltd Vollzeit

    About HapanaHapana is disrupting the market in leading a software solution in the fitness industry that helps gyms, fitness studios, and franchises unlock growth and efficiency.We have revolutionised the operations of multisite boutique businesses like F45, Gold's Gym, BFT, STRONG Pilates, Vaura, KX Pilates, Fitstop and more.Our all-in-one platform uses...

  • Qa Engineer

    vor 1 Monat

    Sydney, Österreich One Fit Stop (Australia) Pty Ltd Vollzeit

    About Hapana Hapana is disrupting the market in leading a software solution in the fitness industry that helps gyms, fitness studios, and franchises unlock growth and efficiency.We have revolutionised the operations of multisite boutique businesses like F45, Gold's Gym, BFT, STRONG Pilates, Vaura, KX Pilates, Fitstop and more.Our all-in-one platform uses...

  • Coordinator Qa

    vor 2 Monaten

    Sydney, Österreich Tideri Jobbörse Vollzeit

    At Hasbro we're changing the face of play and entertainment.We're looking for people who want to explore, experiment, and innovate to come up with the best ideas.Our culture of community, passion, integrity, creativity, and inclusion has inspired our diverse team of highly skilled, highly creative, and highly committed individuals for 90+ years and we...

  • Product Specialist – Container Freight Station

    vor 3 Monaten

    Sydney, Österreich Wisetech Global Limited Vollzeit

    At WiseTech, we build the software that powers global logistics. From standalone Container Freight Station (CFS) warehouse operations to global leaders in freight forwarding with integrated supply chains, our software solutions allow them to maintain truly resilient supply chains. Our teams are tasked with solving deeply complex industry problems,...

  • Product Specialist – Container Freight Station

    vor 3 Monaten

    Sydney, Österreich Wisetech Global Limited Vollzeit

    At WiseTech, we build the software that powers global logistics. From standalone Container Freight Station (CFS) warehouse operations to global leaders in freight forwarding with integrated supply chains, our software solutions allow them to maintain truly resilient supply chains. Our teams are tasked with solving deeply complex industry problems,...

  • Qa Engineer

    vor 1 Monat

    Sydney, Österreich Tmgm Vollzeit

    TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory...

  • Qa Agent

    vor 2 Monaten

    Sydney, Österreich Neilson Financial Services Limited Vollzeit

    At Neilson, we're dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.Neilson is a leading provider of innovative, simple and great-value direct life insurance products.We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international...

  • Aristocrat Leisure | Qa Engineer

    vor 4 Wochen

    Sydney, Österreich Tideri Jobbörse Vollzeit

    We are looking for a QA Engineer to join the team.More information about the requirements and responsibilities down below.What You'll Do MAIN DUTIES AND RESPONSIBILITIES Develop and execute test plans and test scripts for new and existing game themes and operating systems.Submit and track any product issues found during testing to ensure that they are...

  • Global Raqa Lead

    vor 4 Wochen

    Sydney, Österreich On Q Recruitment Vollzeit

    Permanent full-time position to drive QARA activities for the ANZ markets. Enjoy excellent work-from-home flexibility! Are you an experienced hands-on RA/QA professional looking to take the next step in your career?This role is your opportunity to join a company transforming to become a world-class medical device organisation.With exciting projects and a...

  • Qa Agent

    vor 2 Monaten

    Sydney, Österreich Tideri Jobbörse Vollzeit

    At Neilson, we're dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.Neilson is a leading provider of innovative, simple and great-value direct life insurance products.We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international...

  • Outbound Marketing Manager, 12 Month Ftc

    vor 1 Monat

    Sydney, Österreich Mygwork Vollzeit

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly. DESCRIPTION: Ready to revolutionize digital marketing for one of the world's largest e-commerce platforms?We're seeking a creative and data-driven Outbound Marketing Manager to...

  • Opd Qa Engineer

    vor 2 Monaten

    Sydney, Österreich Aristocrat Leisure Vollzeit

    Pariplay Ltd. is the No. 1 aggregator and content provider. With innovative products including the Fusion aggregation platform and the Ignite Studio development programme in its arsenal, Pariplay continues to expand its footprint in the global regulated market. Pariplay's Fusion aggregation platform focuses on enhancing player value, by providing a suite of...

  • Process & Qa Specialist

    vor 1 Stunde

    Sydney, Österreich Tbwa ChiatDay Inc Vollzeit

    SKUTOPIA is a fast-growing Australian Technology Driven third party logistics Company (3PL).We're building innovative ecosystems that power the booming e-commerce industry.Our team is driven to create innovative products, a sustainable planet and society, and on a mission to democratise and decarbonise logistics.At SKUTOPIA, we offer unique products that are...