Service Escalation Expert
vor 1 Monat
What you'd be doing in this roleAs Canva scales, change continues to be part of our DNA.
But we like to think that's all part of the fun.
This will give you the flavor of the type of things you'll be working on when you start, but this will likely evolve.About the TeamUser Voice aims to serve as the link between Canva and its users.
Our main goal is to assist and educate our customers by delivering quick, precise, localized, and empowering solutions to any challenges they face while using Canva.Our dedicated Multilingual Team is committed to ensuring that our non-English speaking customers enjoy the same high standard of service as all other users.About the RoleService Escalation Expert: we provide exceptional support for users with complex issues, bridging frontline support and other teams.This role enhances user satisfaction and retention through empathy and proactive problem-solving.
Collaborating with a diverse team, this role offers insights to improve support processes and user experience, helping us empower the world to design and publish freely.What you'll do (responsibilities)You possess a wealth of experience that highlights your expertise in a manner that is distinctly impressive.You have a remarkable ability to master various processes and manage a diverse range of tasks with exceptional skill.Drawing on your previous experiences, you approach unique challenges with creative solutions.Your greatest strength lies in enhancing your team's quality, efficiency, and overall performance.You are the driving force behind innovative changes that enhance operations and promote more efficient workflows.What we're looking forYou have a real knack for tools and processes, turning your knowledge into smart, data-driven solutions.You ensure team goals align with the bigger picture of the organization, improving user experience while juggling workloads and keeping everyone accountable.You encourage open conversations, appreciate individual differences, and push for good information sharing to build a strong team spirit.You focus on personal growth, help others develop, provide helpful feedback, adjust your communication style for different situations, and tackle challenges with understanding and kindness.Fluent in Spanish and English, both verbal and written.Being a force for goodOne of our core values at Canva, "Being a force for good" means we are actively working towards a world that isn't just good for a small few, but one that's good for everyone.We believe deeply that bringing together the diversity of thoughts, perspectives, and expression is key for building the best product for our equally diverse community.To achieve this, we need to constantly work towards making Canva the best place to work, for everyone.What's in it for you?Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity, and fun woven throughout life at Canva, too.We also offer a stack of benefits to set you up for every success in and outside of work.Here's a taste of what's on offer:Equity packages - we want our success to be yours too.Inclusive parental leave policy that supports all parents & carers.An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more.Flexible leave options that empower you to be a force for good, take time to recharge, and support you personally.Other stuff to knowWe make hiring decisions based on your experience, skills, and passion, as well as how you can enhance Canva and our culture.When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.We celebrate all types of skills and backgrounds at Canva, so even if you don't feel like your skills quite match what's listed above - we still want to hear from youPlease note that interviews are conducted virtually.Join the team redefining how the world experiences design.Where and how you can workOur flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place.Whether your role needs you in the office, at home, or a bit of both, we've created an environment that truly empowers you to thrive.#J-18808-Ljbffr
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