Sydney Customer Success Manager
vor 2 Monaten
Sell what you love. For us and millions of users across the globe, that's Spotify. Join the Sales team and you'll build the relationships that help grow our business in existing markets and beyond. We don't just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts. Location Sydney Job typeFull Time Contractor We are looking for a highly motivated individual to join our Customer Success team. In this role, you will be responsible for supporting the sales cycle from RFP submission to campaign optimization, upselling and wrap up, while providing proactive consultative client service with a focus on both protecting and growing revenue. This client facing role includes strategic planning, consultative selling, project management and data led storytelling. You will be a reliable and crucial market team member who can anticipate and provide solutions to meet ongoing client needs. Above all, your work will impact the way the world experiences music and podcasts. This is a 12-month fixed term contract. What You'll DoBuild deep client relationships to deliver best-in-class customer service to Spotify's advertiser and agency partners.Act as the client's primary point of contact, fielding requests & questions and communicating directly with clients throughout the sales and campaign lifecycle.Own the RFP response and media planning strategy across all buying channels.Regularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups.Partner with cross-functional internal organizations to structure campaigns to meet client KPIs and deliver desired outcomes.Oversee the campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring proper creative trafficking.Monitor campaign pacing, delivery and performance reporting and optimize/revise media plans to meet client objectives.Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business.Manage projects involving complex work streams and cross-functional collaboration (internally and externally).Serve as the product expert by educating clients and their agencies on Spotify's new and existing products, as well as advising on best practices and bespoke campaign optimizations.Review, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and learnings via effective data storytelling.Own the post-campaign analysis with learnings and recommendations to drive repeat business.Collaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on time.Adhere to internal best practice guidelines, processes, and operating cadences.Who You AreYou have a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business.You have a minimum of 3 years experience in digital media, planning and/or buying.You have strong industry knowledge and a desire to grow within the digital media industry.You have a strong understanding of advertising performance metrics and the advertising ecosystem.You have a reputation of providing world class customer service.You have the ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomes.You have the ability to craft impactful sales rationale stories by using data and research.You are a highly organized and focused multi-tasker with strong attention to detail who can work independently within a team focused organization.You have the ability to work effectively with cross-functional teams and all levels of management (internally and externally).You thrive in a fast-paced, deadline and detailed oriented environment and have excellent verbal, written, and presentation skills.You possess strong presentation and communication skills.You have excellent dexterity in excel and powerpoint, and have experience working within CRMs, OMSs, ad servers and other digital media tech systems.Where You'll BeYou will work out of our Sydney office.
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Customer Success Manager, Sydney
vor 4 Wochen
sydney, Österreich Funnel VollzeitAs a Customer Success Manager at Funnel, you will own a portfolio of mid-market level customers and work to become their trusted advisor as you enable them to handle, analyze and optimize their data. If you love to solve advanced data use cases, consult existing customers on how to optimize their tools, and want to be part of a fast-growing scale-up – this...
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Customer Success Manager, Sydney
vor 2 Monaten
Sydney, Österreich Funnel VollzeitAs a Customer Success Manager at Funnel, you will own a portfolio of mid-market level customers and work to become their trusted advisor as you enable them to handle, analyze and optimize their data.If you love to solve advanced data use cases, consult existing customers on how to optimize their tools, and want to be part of a fast-growing scale-up – this...
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Customer Success Manager, Sydney
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Customer Success Manager, Anz
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Customer Success Manager
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Customer Success Manager
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Sydney, Österreich Cisco Systems, Inc. VollzeitJoin Cisco's Customer Experience (CX) team and be a part of an exciting transformation! We're reshaping our CX Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, focus on value creation for customers across the whole portfolio of products, software, and services. You will help customers...
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Customer Success Manager
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