Ipfdigital | Collections Specialist Collection · Australia · Hybrid Remote
Vor 6 Tagen
Are you a Collections Specialist ready for a new start in the New Year?
Then keep reading, you may be the team member we are looking for.
Who are we?
IPF Digital Australia (trading as Credit24) is part of a global market-leading consumer lending business, IPF Group.
With operations also in Europe and Mexico, we strive to build a better world through financial inclusion by offering fast, simple, and easy-to-access credit solutions to everyday Australians.
We're a team of high energy and passionate people who pride ourselves on how we work together.
We believe in the importance of delivering great experiences for our customers, so we keep them at the forefront of everything we do.
We embrace the pursuit of ensuring a great work-life balance for all.
We work hard; however, we acknowledge the importance of flexibility and balancing our internal and external priorities.
We practice a culture of consistently reflecting and celebrating our wins and achievements with one another.
The role
The Collections Specialist will be responsible for maintaining relationships, handling reminder calls, and managing customer account balances whilst ensuring all processes are followed.
This role is achieved by providing exceptional customer service via inbound/outbound calls and correspondence/emails to ensure the health of each loan account.
Responsibilities
Here's an example of your day-to-day:
Manage reminder calls and other correspondence with customers who are late with payment.
Provide customer service regarding repayment issues, process and review account adjustments, resolve client discrepancies, and short payments.
Reconcile customer disputes.
Establish payment plans for customers.
Maintain detailed and accurate records for interactions, contact details, collections work, and all other activity related to the management of customers.
Support business requirements as needed within the scope of training and knowledge – this particularly pertains to providing support to the Hardship Team.
Requirements
Here's what experience we need from you:
Enjoy speaking with and helping people.
High attention to detail.
Be methodical in your approach.
Be results-focused.
Demonstrated communication and rapport-building skills.
Proactive and performance-driven.
Ability to display a flexible approach to problem-solving issues whilst working within established credit frameworks.
Ability to work within an ambiguous environment and assist in creating appropriate structure and processes.
Proficiency in Microsoft Office Suite (basic to intermediate level).
Regulatory industry knowledge - highly regarded.
Knowledge of phone systems.
An understanding of collections and hardship – highly regarded.
Previous experience in a customer service role.
What we can offer you
Global exposure.
Office weekly breakfasts.
Snacks.
New office with great facilities.
Friday happy fridge.
Various team-building events.
A true people-first and family culture.
Employee assistance program.
Development opportunities.
Hybrid working model - with flexible work-from-home arrangements.
Sound good?
We all think so at IPF Digital.
Click apply now to join our IPFD team
IPF Digital Australia is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace.
We seek to recruit, develop, and retain the most talented people from diverse cultures, perspectives, skills, and experiences within our workforce.
All employment will be based on merit, competence, performance, and business needs.
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