Operations Lead/Manager
vor 1 Monat
Office Management (Administration & Office Support)
Full time
At DingGo, we understand that repairing a car ding can be a stressful and inconvenient process.
That's why we exist—to solve this problem.
Founded in 2018 and experiencing rapid growth, we are a web platform transforming the smash repair industry through innovative technology and digitisation.
As an Accident and Incident management provider, we collaborate closely with major corporates, government entities, SMEs, repairers, and insurance companies to deliver customer-first solutions for vehicle repairs.
Join us as we change the way Australians repair their vehicles.
About the Role
We are in an exciting stage of growth and seeking a superstar Operations Lead/Manager who can provide inspiring and inclusive leadership for the team you supervise.
You'll be directly responsible for managing a team of Senior Claims Consultants and their direct reports, while reporting to the Head of Operations.
In this role, you will identify key initiatives and projects to enhance efficiency.
The quality of your leadership is crucial for success; you'll motivate and inspire your teams to deliver their best work.
You will identify and implement processes and technological solutions that improve performance and enhance the customer experience.
About You
You are skilled at managing cross-functional teams, optimising processes, and contributing to business growth while ensuring a positive and productive work environment.
You have strong experience in people management and leadership, ideally with a background in managing operational teams.
You provide high-level professional customer service and have the ability to think on your feet, as no inquiry is the same.
Experience in the automotive or tech industry would be beneficial but is not required.
You have a deep understanding of what operational efficiency should look like across customer-facing teams.
You possess excellent organisational, prioritisation, and decision-making skills.
You have a willingness to work with a diverse team and regional customers.
Life @ DingGo
Our offices are located in Rhodes, which includes a free gym membership, an indoor heated swimming pool, showers, complimentary towels, and occasional lunch events and socials.
Easy access to public transport, including a train line.
Our office is always stocked with food and snacks, offering a wide range of breakfast items available to the DingGo team.
The office is surrounded by many great food options.
Flexible working arrangements are available; however, please note that this is a people leader role, so you will need to be a present and available leader.
You will be required to work in the office a minimum of 4 days a week.
You will live and breathe our core values focused on care, value, and ease.
Inclusivity Statement
DingGo is committed to building a diverse and inclusive workplace.
We encourage applications from candidates of all backgrounds, experiences, and perspectives.
Application Process
If you're ready to make a difference and join our team, please submit your resume and a cover letter outlining your relevant experience and why you're a great fit for this role.
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