Tech Mahindra | Av Engineer

Vor 3 Tagen

Central Coast, Österreich Tideri Jobbörse Vollzeit

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Direct message the job poster from Tech Mahindra
Sr.
Recruitment Consultant @ Tech Mahindra | Resource Management, Strategic Sourcing Job Summary : As an AV support analyst, the primary focus will be on Audio & video support for all conference rooms, customer facing areas and training rooms across specified location.
This role will work closely with AV engineering and network engineering teams on the implementation of collaboration services within offices and new room/equipment rollouts.
Additionally, this role also manages inventory of conference room hardware, documentation of all rooms and locations, as well as collaboration services in each room and requires some night and weekend support.

Required skill and experience:
Experience supporting and troubleshooting AV connectivity issues across a variety of technologies to include Google Chromebox for meetings (CFM), Google Hangouts, Qsys/QSC, Crestron, Zoom, WebEX, GoToMeeting, and Cisco Telepresence.
Experience with troubleshooting Crestron AV Equipment using Toolbox and Xpanel.
Provides customer service focus, analytical and problem-solving, and teamwork abilities.
Ability to learn and adapt quickly to new technologies and business requirements in a fast-paced, dynamic, global environment and apply the new knowledge, understanding, or skill to practical use on the job.
Approaches change objectively to treat change and new situations as opportunities for learning and growth, furthers learning through trial and error.
Takes initiative to work, develop solutions, and make technical recommendations independently, taking work items through to completion with minimal direct supervision.
Communicates appropriately across multiple levels of the internal organization to assess understanding of both customers and other IT staff and has the ability to present messages in various ways to enhance understanding.
Ability to leverage attentive listening to understand the needs of the customer and empathize with them.
Ability to identify and prioritize projects and operational tasks effectively to complete deliverables on time.
Experience with Dante AV-over-IP Networking (Level 2 preferred).
Experience with Q-SYS Systems and control platform (Level 1 preferred).
Experience troubleshooting basic network connectivity and security-related issues to include firewalls, end-point patching, network access control, VLANs, etc.
Experience with inventory management of conference room hardware.
Experience working with vendors to initiate and track service requests.
Experience onboarding and training new AV Team Members.
Knowledge of Active Directory architecture.
Experience being escalation point of SME for other team members around AV-related items.
Contributions to ensuring content accuracy and updating internal and customer support documentation.
An industry-specific certification A+, Network+, Security+, MCP, etc.
Proven track record in customer service.
We know that diversity brings success and because of this, we realize there are people with a wide range of experiences and backgrounds that can thrive in this role.
If you know you are the right person for the job, please apply and help us see your talents and experience make you a perfect fit.

Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr

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