Head Of Operations
vor 20 Stunden
Competitive Salary Location: Brisbane CBD (4 days in office, 1 day WFH) Permanent position We are seeking a dynamic and experienced Head of Operations - Car and Home Insurance to join our clients commercial division.
This critical senior management role will shape the future of our car and home insurance verticals, driving strategy, innovation and operational excellence.
About the Role: As the Head of Operations, you will oversee the end-to-end delivery of our general insurance products, collaborating across departments like Marketing, Sales, Digital Product, Call Centre Operations and Partner Management.
Your mission?
To enhance customer experiences and deliver measurable growth and profitability.
You will: Lead strategic direction and evolution of car and home Insurance products.
Collaborate with internal and external stakeholders to enhance customer experiences across digital and call centre platforms.
Advocate for these verticals, inspiring teams and driving performance excellence across the organisation.
Present insights and strategic updates to the board and senior management.
Build and maintain trusted relationships with partners to ensure customer satisfaction and commercial success.
What You'll Do: Strategy & Product Leadership: Define and deliver strategic goals, ensuring sustainable growth and profitability.
Partnership Management: Drive best-in-class partner satisfaction and implement innovative solutions to industry challenges.
Operational Excellence: Monitor and optimise key KPIs, manage budgets, and implement operational frameworks to enhance performance.
Marketing & Growth: Collaborate with marketing to drive lead generation and optimise customer segmentation.
Revenue Assurance: Ensure robust processes to prevent revenue leakage and audit sales effectively.
About You: To excel in this role, you will have: At least 5 years of experience in a senior management role.
5+ years in the General Insurance industry.
Strong leadership, communication and problem-solving skills.
A passion for innovation and customer-centric solutions.
For more information please Apply Now or contact Nathan - ****** #J-18808-Ljbffr
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Head Of Operations
vor 20 Stunden
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