Shannons Pty | Customer Relations Specialist | Australia
vor 4 Wochen
Take the next step.
Be part of something bigger at Suncorp.
Permanent Full Time, Traditional Part Time
Dedicated dispute resolution specialists committed to achieving the right outcomes for customers.
Hybrid working, flexible start times, and autonomy to plan your day.
Permanent full-time opportunity based in Sydney.
We are seeking a first-class Internal Review Specialist to join our Personal Injury Team.
This team is responsible for resolving Internal Reviews under the Motor Accident Injuries Act (MAIA CTP) claims fairly, transparently, robustly, and promptly.
The Internal Review Specialist (MAIA CTP) supports the efficient and effective operation of the Personal Injury Dispute Resolution Team by conducting independent review functions under the Motor Accidents Injuries Act 2017.
This role is ideal for professionals with experience in CTP Claims or Law.
It also offers an exciting opportunity for experienced allied health professionals to transition into an insurance role, utilizing their clinical expertise, decision-making, and writing skills.
What you'll do Conduct independent internal reviews of claims decisions, involving comprehensive review of evidence, identification of relevant legislative provisions, and application of legislative tests to ensure correct outcomes.
Prepare Certificates of Determination and accompanying Statements of Reasons that support the decisions reached.
Stay current with relevant legislative amendments, decisions of the Personal Injury Commission, and NSW Courts to ensure compliance with changing requirements.
Monitor claim trends and prepare reports to assist in improving the claims process.
What you'll bring Experience in Insurance Claims, preferably in the NSW CTP MAIA scheme.
Qualifications in Law, Insurance, Medical, Allied Health, or related disciplines.
Experience in Dispute Resolution and/or complaints handling.
Ability to interpret and apply legislation.
High attention to detail and strong analytical skills.
Strong legal and technical skills in an insurance setting.
Decision-making, problem-solving, and reason writing experience.
Ability to work in a fast-paced environment.
Exceptional written and verbal communication skills, particularly in conveying technical legal terms/findings in plain English to customers.
What we can offer you Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles, and Woolworths.
We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia, and GIO.
Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing.
This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee.
At Suncorp, our purpose has been at the core of our business for over 100 years.
To deliver exceptional experiences we've had to become even more customer obsessed, innovative, and performance-driven than ever before.
Delivering on our purpose has always meant putting words into action.
Building futures and protecting what matters is why we're here.
Caring for others, being courageous, and doing the right thing underpins everything we do.
If this role sounds like the opportunity you've been waiting for... Chase the sun, apply online today.
At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved, and respected for their perspectives and contribution.
For further details on accessibility please email
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