Property Claims Examiner
Vor 5 Tagen
Job Title: Property Claims Examiner
Company: CV-Library
Location: Perth, Perthshire
Contract: Permanent
Hours: Full Time
Starting Salary: Between £23,900 to £27,300 (depending on hours, skills and experience) plus additional benefits.
Are you someone who is not afraid of speaking up, who takes responsibility and who makes good decisions?
We love people who are ready to do the right thing for our customers and our colleagues.
You will act as the first point of contact for customers and advisers/brokers, providing high-quality support, guidance, and advice, processing insurance claims directly from the customer from investigation, negotiation through to settlement of the claim.
A bit about the jobManage a portfolio of customer claims relating to insurance products which could be personal or commercial, working within agreed guidelines and delegated authorities, whilst ensuring compliance with internal policies, standards, and regulatory requirements, reporting and recording any irregularities.
Deal with inbound and outbound calls and digital interactions from customers, brokers, suppliers, and internal teams, develop technical expertise in responding to and resolving queries, problems, or other customer needs, identify and escalate issues to technical claims if required.
Build rapport with customers, role model customer service standards, best practices, and performance outcomes for the team, identify and suggest improvements to claims handling experience and efficiency.
Stay up to date with industry trends and best practices, undertake relevant training, and provide support with various projects and initiatives as needed.
Skills and experience we're looking for:Positive attitude and strong desire to meet customers' needsExcellent communication skills, both written & verbal, and a good team playerStrong negotiation and influencing skills and a critical thinkerStrong problem-solving skillsGood level of IT skills to navigate systemsWhat you'll get for this role:Bonus opportunity - 6% annual salary (actual amount depends on your performance and Aviva's)Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in25 days holiday plus bank holidays, with the option to buy or sell up to 5 daysUp to 40% discount on Aviva products, and other retailer discountsUp to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn schemeBrilliantly supportive policies including parental and carer's leaveFlexible benefits to suit you, including sustainability options such as cycle to work3 paid volunteering days to help othersWellbeing support and toolsAviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences.
Excited but not sure you tick every box?
Even if you don't, we would still encourage you to apply.
We also consider all forms of flexible working, including part-time and job shares.
We flex locations, hours, and working patterns to suit our customers, business, and you.
Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
We interview every disabled applicant who meets the minimum criteria for the job.
Once you've applied, please send us an email stating that you have disclosed a disability, and we'll interview you.
We'd love it if you could submit your application online.
If you require an alternative method of applying, please give Amber Britton a call on (phone number removed) or send an email to (email address removed).
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