Resource Planner
vor 1 Woche
Job Title: Resource Planner Job Description: Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025.
We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.
The role of Resource/Service Scheduler plays a critical part within our service team; it is a fast-paced role that works across and with several teams to get resources and resolves for our customers.
This role will draw on your excellent customer service skills, organisational and problem-solving skills, your sense of urgency, and your ability to communicate effectively with stakeholders and customers alike.
Working directly with our customers, engineering and operations teams, you will be coordinating and scheduling resources for preventative maintenance or urgent fixes that have been requested from customers.
This involves:
Taking in calls for reactive requests Scheduling and dispatching Engineers Essential services management Raising job orders Data entry and integrity Providing exceptional customer service over the phone and email Ensuring requests have been rectified in sufficient time and keeping clients up to date What can you expect: Based in North Ryde, with free onsite parking or close to transport Flexible and hybrid working environment Full-time role, working with a great and supportive team Attractive salary package, benefits, and even staff discount on Philips products Long-term career growth opportunities and development You're the right fit if: You pride yourself on your customer service skills and approach your work with a sense of urgency in each interaction You have previously held a focused customer service or coordinator position in a fast-paced environment such as a high volume call centre, loan equipment, or previous services scheduler experience You have excellent organisation and time management skills, with a strong sense of urgency and the ability to prioritize and reprioritize throughout your day You possess great stakeholder engagement skills and build strong relationships with different teams and customers to enhance collaboration and outcomes About Philips: We are a health technology company.
We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help the lives of others.
Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within.
Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.
We're living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Maori, and Pacific Peoples, to apply.
Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.
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