Dispute Resolution Specialist
vor 3 Wochen
Dispute Resolution SpecialistLocations: AUS - NSW - Parramatta, AUS - VIC - Melbourne
Time Type: Full time
Posted on: Yesterday
End Date: November 25, 2024 (14 days left to apply)
Job Requisition ID: 330619
Primary DetailsPermanent full-time role
The Opportunity This is an exciting opportunity for an experienced senior insurance professional to join our highly supportive and dynamic Customer Relations and Advocacy team – reporting into the Senior Manager, External Dispute Resolution.
This role will see you exercising a wide range of skills as part of QBE's dispute resolution process with our customers at the forefront of our mind. You will be joining a collaborative team where you will manage a portfolio of complaints in accordance with QBE's complaints management processes.
Your attention to detail and commitment to improving the customer experience will also see you playing a part in identifying root causes of complaints and opportunities for improvement that would lead to better customer outcomes. A key element of the role will involve assessing, investigating and critically analysing policies, legislation and expert evidence along with adopting a proactive, solution-focused mindset to resolving customer issues. You are the final decision maker and will manage a portfolio of external dispute resolution complaints.
You will be engaging with internal and external stakeholders to manage complaint resolution requirements and outcomes – encompassing organisational, code of practice, legislative and scheme requirements. Being the final decision maker for QBE, you will be required to communicate the outcome of your decisions with customers and appropriate stakeholders demonstrating a professional and empathetic manner.
About YouWe are looking for someone that has extensive experience within the same or a similar (Claims, Legal, Product or Underwriting) technical role and can bring with them their knowledge and passion for customer relations, advocacy and dispute resolution. Possessing the following will help ensure success in the role:
Strong Insurance or legal background; Must have a solid understanding of risk, compliance and policyGeneral Understanding of AFCA's expectations, approach to complaint handling, fees and determinations (if handling external complaints)Previous external dispute resolution experienceAbility to problem solve and build strong relationships with customers and stakeholdersStrong written and verbal communication skills, including great negotiation skillsExcellent time management skills, ability to work under pressure and with pace when requiredTake accountability and ownership of tasks acting with integrity despite pressures and challengesPassionate about providing a gold standard service to our customers and stakeholders and ability to show high levels of empathyAbout QBEWe can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.
With more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too?
Your career at QBE — let's make it happen
BenefitsWe offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balanceOur 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice18 weeks' gender-equal flexible leave for all new parents, including paid superThe ability to maximise retirement savings through voluntary super contributions and company matchingIncome protection insurance & reimbursed Death and Total Permanent Disability insurance premiumsAdditional leave and support through QBE's Family Domestic Violence First Responder NetworkDiscounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partnersRewards & RecognitionWe value our employee's experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR AwardsGold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusionRanked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduatesTop 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)Family First accredited employer since 2021APPLY NOW and let's make it happen Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at ******
About UsWe are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 27 countries around the world.
#J-18808-Ljbffr
-
Disputes Resolution Specialist
vor 1 Monat
Sydney, Österreich Dxc Technology Inc. VollzeitDisputes Resolution SpecialistJob Description:Join the DXC team and contribute to bringing DXC's claims management expertise to icare and the people of New South Wales.The role of the Dispute Resolution Specialist is to act as the representative for DXC throughout the conciliation process.Required skills, experience and qualificationsPrevious experience as a...
-
Disputes Resolution Specialist
vor 1 Monat
Sydney, Österreich Dxc Technology Inc. VollzeitDisputes Resolution SpecialistJob Description: Join the DXC team and contribute to bringing DXC's claims management expertise to icare and the people of New South Wales.The role of the Dispute Resolution Specialist is to act as the representative for DXC throughout the conciliation process.Required skills, experience and qualifications Previous experience as...
-
Dispute Resolution Specialist
vor 3 Wochen
Sydney, Österreich Zurich VollzeitHow does 5 weeks leave per year, an impactful career that you'll truly love, and working for a great organisation that empowers wellbeing sound like to you? A new adventure awaits… At Zurich we're on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and...
-
Dispute Resolution Specialist
vor 2 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitDispute Resolution Specialist Locations: AUS - NSW - Parramatta, AUS - VIC - Melbourne Time Type: Full time Posted on: Yesterday End Date: November 25, 2024 (14 days left to apply) Job Requisition ID: 330619 Primary Details Permanent full-time role The Opportunity This is an exciting opportunity for an experienced senior insurance professional to join our...
-
Dispute Resolution Specialist
vor 2 Monaten
Sydney, Österreich Airtree Ventures Pty VollzeitCompany Description Whether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge.GROW Inc might just be that for you! So, who is GROW Inc? Founded in 2016, we're the Australian FinTech success story you probably haven't heard about.We're...
-
Dispute Resolution Specialist
vor 1 Monat
Sydney, Österreich Dxc Technology VollzeitWorkers' Compensation (Insurance & Superannuation) Full time DXC Claims Management is excited to have commenced operations in NSW partnering with icare to improve recovery and return to work outcomes for injured workers in New South Wales.With over 20 years' experience in workers compensation claims management, a unique opportunity exists to join a new DXC...
-
Dispute Resolution Specialist
vor 2 Wochen
Sydney, Österreich QBE Insurance VollzeitDispute Resolution SpecialistLocations: AUS - NSW - Parramatta, AUS - VIC - MelbourneTime Type: Full timePosted on: YesterdayEnd Date: November 25, 2024 (14 days left to apply)Job Requisition ID: 330619Primary DetailsPermanent full-time roleThe OpportunityThis is an exciting opportunity for an experienced senior insurance professional to join our highly...
-
Specialist, Claims Resolution
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitCreate impact as a Claims Resolutions Specialist Join the largest general insurance group in Australia and New Zealand.Insurance is so much more than you think.Your Role Join our team as a Specialist in Claims Resolution in CTP Liability and Disputes and play a pivotal role in delivering cost-effective and efficient legal services, advice, and advocacy for...
-
Specialist, Claims Resolution
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitCreate impact as a Claims Resolutions Specialist Join the largest general insurance group in Australia and New Zealand.Insurance is so much more than you think.Your Role Join our team as a Specialist in Claims Resolution in CTP Liability and Disputes and play a pivotal role in delivering cost-effective and efficient legal services, advice, and advocacy for...
-
Associate - Dispute Resolution
vor 1 Monat
Sydney, Österreich Baker & Mckenzie Rechtsanwaltsgesellschaft Mbh VollzeitAre you a 2-4 year' PQE disputes lawyer with broad industry experience?We want to hear from you!Join our national Dispute Resolution team in Sydney.You will work with one of our largest practice groups in Australia on a range of general commercial disputes with some of our leading litigation lawyers!About Baker McKenzieAt Baker McKenzie, we are different in...
-
Specialist, Claims Resolution
vor 1 Monat
Sydney, Österreich Insurance Australia Group Limited VollzeitCreate impact as a Claims Resolutions Specialist Join the largest general insurance group in Australia and New Zealand.Insurance is so much more than you think.Your Role Join our team as a Specialist in Claims Resolution in CTP Liability and Disputes and play a pivotal role in delivering cost-effective and efficient legal services, advice, and advocacy for...
-
Specialist, Claims Resolution
vor 1 Monat
Sydney, Österreich Iag VollzeitCreate impact as a Claims Resolutions Specialist Join the largest general insurance group in Australia and New Zealand.Insurance is so much more than you think. Your Role Join our team as a Specialist in Claims Resolution in CTP Liability and Disputes and play a pivotal role in delivering cost-effective and efficient legal services, advice, and advocacy for...
-
Specialist, Claims Resolution
vor 1 Monat
Sydney, Österreich Insurance Australia Group Limited VollzeitCreate impact as a Claims Resolutions SpecialistJoin the largest general insurance group in Australia and New Zealand. Insurance is so much more than you think.Your RoleJoin our team as a Specialist in Claims Resolution in CTP Liability and Disputes and play a pivotal role in delivering cost-effective and efficient legal services, advice, and advocacy for...
-
Claims Dispute Resolution Manager
vor 9 Stunden
Sydney, Österreich Nti Limited VollzeitCompetitive annual salary + generous annual bonusAs the Internal Dispute Resolution (IDR) Manager, you will be responsible for investigating and resolving disputes regarding claims decisions, ensuring an impartial and fair approach.You will ensure customer disputes are managed professionally and fairly, aligning with regulatory standards and enhancing...
-
Paralegal - Litigation & Dispute Resolution
vor 4 Wochen
Sydney, Österreich MJD Recruitment VollzeitParalegal - Litigation & Dispute ResolutionMJD Recruitment is seeking a career Paralegal with Litigation and Dispute Resolution experience to join this fantastic law firm based in Sydney CBD.The Managing Partner truly believes in providing a social and inclusive workplace to all members of staff.With a supportive, positive, and collaborative culture, you are...
-
Paralegal - Litigation & Dispute Resolution
vor 4 Wochen
Sydney, Österreich Mjd Recruitment VollzeitParalegal - Litigation & Dispute ResolutionMJD Recruitment is seeking a career Paralegal with Litigation and Dispute Resolution experience to join this fantastic law firm based in Sydney CBD.The Managing Partner truly believes in providing a social and inclusive workplace to all members of staff.With a supportive, positive, and collaborative culture, you are...
-
Paralegal - Litigation & Dispute Resolution
vor 4 Wochen
Sydney, Österreich MJD Recruitment VollzeitCareer Development & Mentorship provided to achieve your career goals!Flexibility & WFH 1-2 days, discretionary bonus and team events Collaborative offices with an inclusive culture.MJD Recruitment is seeking a career Paralegal with Litigation and Dispute Resolution experience to join this fantastic law firm based in Sydney CBD.The Managing Partner truly...
-
Paralegal - Litigation & Dispute Resolution
vor 3 Wochen
Sydney, Österreich MJD Recruitment VollzeitCareer Development & Mentorship provided to achieve your career goals!Flexibility & WFH 1-2 days, discretionary bonus and team events Collaborative offices with an inclusive culture.MJD Recruitment is seeking a career Paralegal with Litigation and Dispute Resolution experience to join this fantastic law firm based in Sydney CBD.The Managing Partner truly...
-
Sydney, Österreich Baker & Mckenzie Rechtsanwaltsgesellschaft Mbh VollzeitExperienced Associate | Sydney DescriptionAre you a 3-6 year PQE disputes lawyer with some restructuring and insolvency experience?We want to hear from you!Join our national Dispute Resolution team.You will work with one of our largest practice groups in Australia on a range of general commercial disputes as well as high profile restructuring and insolvency...
-
Family Dispute Resolution Practitioner
Vor 4 Tagen
Sydney, Österreich Relationships Australia New South Wales VollzeitFamily Dispute Resolution Practitioner - FDRPProvide high quality dispute resolution services to families experiencing post-separation conflict to agree on parenting, finance & property matters.20th November, 2024About Relationships AustraliaRelationships Australia NSW (RANSW) provides a safe, judgement-free environment where individuals, couples and...
