Claims Dispute Resolution Manager
vor 1 Monat
Competitive annual salary + generous annual bonus
As the Internal Dispute Resolution (IDR) Manager, you will be responsible for investigating and resolving disputes regarding claims decisions, ensuring an impartial and fair approach.
You will ensure customer disputes are managed professionally and fairly, aligning with regulatory standards and enhancing customer satisfaction.
Your role will include crafting written responses to claims-related complaints that reflect our business values and customer-centric approach, collaborating with senior stakeholders across the business to achieve fair and timely outcomes for our customers.
Your ultimate goal will be to address customer concerns, rebuild damaged relationships, and retain customers who may be at risk of leaving.
Your responsibilities will include: Taking ownership of the end-to-end IDR process including EDR and AFCA complaintsAnalyse and report on emerging trends, root causes, and resolution outcomes to identify areas of improvement.Ongoing monitoring of regulatory bodies and changes in legislation to stay ahead of compliance changes and best practices in dispute resolution.Provide insights across departments to enhance operational efficiencies and results.Develop and provide guidance to IDR and customer service teamsThoroughly investigating complaints to come to a fair resolution meeting regulatory timelines and standards.You will utilise your previous experience to drive continuous improvement in identifying and resolving complaints, compliance issues, breaches, and quality trends across all departments.
What we'll love about you: As a highly organised natural problem solver, you will be someone who thinks critically and analytically, with the ability to remain calm under pressure.
You will be an excellent communicator with advanced customer service and complaint resolution skills.
In addition, you will have:
Minimum 5 years' experience in complaints management, ideally within general insurance, a financial institution, or within AFCA.Experience in negotiation, mediation, or conciliation.Knowledge of ASIC's RG271 & General Insurance Code of Practice.Team-oriented approach combined with a willingness to learn and grow in the role.Strong understanding of customer vulnerability, empathy, and compassion.Ultimately you will drive service excellence by adhering to, and exceeding, regulatory timeframes as they relate to the management of complaints.Strong technical insurance and policy interpretation skills, as well as solid knowledge of general insurance systems, processes, and procedures.What to expect when you're a part of the NTI family: At NTI, we're committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions.
We are committed to being a Best Employer of the Best People and as such, we offer:
A real and tangible commitment to your development and ongoing studyCompetitive annual incentive program of up to 15%Up to 50% discount on a large range of personal insurance productsAccess to discounts on over 350 retailers across AustraliaThe ability to apply for flexible working arrangements.Ready to apply?
We can't wait to read your application You may be required to complete phone, face-to-face or video interviews, psychometric testing, and pre-employment checks as part of the application process.
These are all really great ways for us to get to know you better, and for you to get to know us.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?What's your expected annual base salary?How much notice are you required to give your current employer?NTI is Australia's leading specialist insurer.
With over 50 years' experience in the insurance industry, NTI has always been successful in finding new ways to keep our customers moving and their businesses running.
Our combination of tailored products, experienced people, accredited repair & recovery networks, and industry advocacy has seen us ranked as Australia's #1 heavy vehicle insurer, and recognised industry leader across marine and plant & equipment.
NTI Ltd. is a 50:50 joint venture between IAG's CGU and Suncorp's Vero but operates as an individual entity.
We run national operations with teams across six offices, spanning five states.
#J-18808-Ljbffr
-
Claims Dispute Resolution Manager
vor 2 Wochen
Sydney, Österreich Nti Limited VollzeitNumber of Positions Available: 1NTI Reference Number: IDR_2024Work Type: Full timeWhat you will love about the role: As the Internal Dispute Resolution (IDR) Manager, you will be responsible for investigating and resolving disputes regarding claims decisions, ensuring an impartial and fair approach.You will ensure customer disputes are managed professionally...
-
Nti Limited | Claims Dispute Resolution Manager
vor 2 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitNumber of Positions Available: 1 NTI Reference Number: IDR_2024 Work Type: Full time What you will love about the role: As the Internal Dispute Resolution (IDR) Manager, you will be responsible for investigating and resolving disputes regarding claims decisions, ensuring an impartial and fair approach.You will ensure customer disputes are managed...
-
Disputes Resolution Specialist
vor 2 Monaten
Sydney, Österreich Dxc Technology Inc. VollzeitDisputes Resolution SpecialistJob Description:Join the DXC team and contribute to bringing DXC's claims management expertise to icare and the people of New South Wales.The role of the Dispute Resolution Specialist is to act as the representative for DXC throughout the conciliation process.Required skills, experience and qualificationsPrevious experience as a...
-
Disputes Resolution Specialist
vor 3 Monaten
Sydney, Österreich Dxc Technology Inc. VollzeitDisputes Resolution SpecialistJob Description: Join the DXC team and contribute to bringing DXC's claims management expertise to icare and the people of New South Wales.The role of the Dispute Resolution Specialist is to act as the representative for DXC throughout the conciliation process.Required skills, experience and qualifications Previous experience as...
-
External Dispute Resolution Case Manager
vor 3 Wochen
Sydney, Österreich Zurich Financial Services VollzeitExternal Dispute Resolution Case ManagerZurich is a leading multi-line insurer that serves its customers in global and local markets.With about 55,000 employees, it provides a wide range of property and casualty, life insurance products and services in more than 215 countries and territories.As an External Dispute Resolution Case Manager, you'll manage the...
-
External Dispute Resolution Case Manager
vor 3 Wochen
Sydney, Österreich Zurich Financial Services VollzeitExternal Dispute Resolution Case ManagerZurich is a leading multi-line insurer that serves its customers in global and local markets.With about 55,000 employees, it provides a wide range of property and casualty, life insurance products and services in more than 215 countries and territories.As an External Dispute Resolution Case Manager, you'll manage the...
-
Senior Dispute Resolution Case Manager
vor 3 Wochen
Sydney, Österreich Zurich Financial Services VollzeitSenior Dispute Resolution Case Manager - PartnershipsZurich is a leading multi-line insurer that serves its customers in global and local markets.With about 55,000 employees, it provides a wide range of property and casualty, life insurance products and services in more than 215 countries and territories.Zurich's customers include individuals, small...
-
External Dispute Resolution Case Manager
vor 2 Wochen
Sydney, Österreich Zurich Insurance VollzeitHow does 5 weeks leave per year, an impactful career that you'll truly love, and working for a great organisation that empowers wellbeing sound like to you?A new adventure awaits…At Zurich we're on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the...
-
Senior Dispute Resolution Case Manager
vor 4 Wochen
Sydney, Österreich Zurich VollzeitHow does 5 weeks leave per year, an impactful career that you'll truly love, and working for a great organisation that empowers wellbeing sound like to you? A new adventure awaits… At Zurich we're on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and...
-
Dispute Resolution Specialist
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitDispute Resolution Specialist Locations: AUS - NSW - Parramatta, AUS - VIC - Melbourne Time Type: Full time Posted on: Yesterday End Date: November 25, 2024 (14 days left to apply) Job Requisition ID: 330619 Primary Details Permanent full-time role The Opportunity This is an exciting opportunity for an experienced senior insurance professional to join our...
-
External Dispute Resolution Case Manager
vor 2 Wochen
Sydney, Österreich Zurich Insurance VollzeitHow does 5 weeks leave per year, an impactful career that you'll truly love, and working for a great organisation that empowers wellbeing sound like to you? A new adventure awaits… At Zurich we're on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and...
-
Claims Lead
vor 1 Monat
Sydney, Österreich Resolution Life Vollzeit5 days ago, from Institute of Data AustraliaAt Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance policies.Resolution Life Australasia manages ~$30 billion in assets,...
-
Dispute Resolution Specialist
vor 4 Wochen
Sydney, Österreich Allianz Australia VollzeitThis is a Dispute Resolution Specialist role with one of the leading companies in AU right now 🔥 -- Allianz Australia -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Allianz Australia 🧐🧐We offer our people a workplace where everyone feels like they belong,...
-
Sydney, Österreich Tideri Jobbörse VollzeitExternal Dispute Resolution Case Manager Zurich is a leading multi-line insurer that serves its customers in global and local markets.With about 55,000 employees, it provides a wide range of property and casualty, life insurance products and services in more than 215 countries and territories.As an External Dispute Resolution Case Manager, you'll manage the...
-
Lawyer - Dispute Resolution & Litigation
vor 3 Wochen
Sydney, Österreich Maddocks VollzeitLawyer - Dispute Resolution & LitigationLegal - Dispute Resolution & Litigation | SydneyAbout usWe are a modern Australian law firm with a leading reputation.We focus on exceptional service, operational excellence, and being at the forefront of employee experience.We work closely with Australian and international businesses, organisations, and...
-
Lawyer - Dispute Resolution & Litigation
vor 4 Wochen
Sydney, Österreich Maddocks VollzeitLawyer - Dispute Resolution & LitigationLegal - Dispute Resolution & Litigation | SydneyAbout us We are a modern Australian law firm with a leading reputation. We focus on exceptional service, operational excellence, and being at the forefront of employee experience. We work closely with Australian and international businesses, organisations, and...
-
Family Dispute Resolution Practitioner
vor 4 Wochen
Sydney, Österreich Collaw VollzeitWe are currently seeking a Family Dispute Resolution Practitioner to join our team based in South-West Sydney.Permanent Part-time opportunity, based in Bankstown and LiverpoolA collaborative work environment and positive work culture$43.08 - $46.35 + Super + Salary PackagingOverview of Program The Family Dispute Resolution team is a client-centred, trauma...
-
Dispute Resolution Associate
vor 3 Wochen
Sydney, Österreich This Is An It Support Group VollzeitAre you a 2-4 year' PQE disputes lawyer with broad industry experience?We want to hear from you!Join our national Dispute Resolution team in Sydney.You will work with one of our largest practice groups in Australia on a range of general commercial disputes with some of our leading litigation lawyers!About Baker McKenzieAt Baker McKenzie, we are different in...
-
Family Dispute Resolution Practitioner
vor 3 Wochen
Sydney, Österreich Anglicare North Queensland Limited VollzeitChild Welfare, Youth & Family Services (Community Services & Development)Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.Our vision is to see Jesus Christ honoured, lives enriched, and communities strengthened.To achieve this, we are looking to attract the most capable and mission-aligned people to join us.For over...
-
Associate - Dispute Resolution
vor 3 Wochen
Sydney, Österreich Baker Mckenzie VollzeitAre you a 2-4 year' PQE disputes lawyer with broad industry experience?We want to hear from you!Join our national Dispute Resolution team in Sydney.You will work with one of our largest practice groups in Australia on a range of general commercial disputes with some of our leading litigation lawyers!About Baker McKenzie At Baker McKenzie, we are different in...
