Senior Dispute Resolution Case Manager
vor 1 Monat
Senior Dispute Resolution Case Manager - PartnershipsZurich is a leading multi-line insurer that serves its customers in global and local markets.
With about 55,000 employees, it provides a wide range of property and casualty, life insurance products and services in more than 215 countries and territories.
Zurich's customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.
How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a great organisation that empowers wellbeing sound like to you? As the Senior Disputes Resolution Case Manager for Partnerships, you will support the Partnerships Disputes Resolution Manager with complex escalated disputes across Zurich Assure and Insurance claims and governance oversight over our Partner's complaint management frameworks.
You will manage the most complex IDR cases, reviewing responses with an independent view, liaise with senior management, and prepare written responses.
You will also support with reporting commentary, conduct case studies, review processes, and analyse IDR data to reduce root causes, enhance regulatory compliance, and deliver operational efficiency.
You will also deliver training and provide mentoring to new and existing team members, to uplift skills and capability, conducting quality assurance and providing feedback and coaching as needed.
Important to your success - let's grow together Advanced level of skill and knowledge across claims for both General and Life Insurance streams.
Exposure to financial advice, desirable.Customer service and complaint resolution experience, with the ability to resolve complaints, repair damaged customer relationships, and retain customers at risk of attrition.Experience in the application of the Insurance Contracts Act (ICA), and thorough knowledge of compliance requirements specific to ASIC Internal Dispute Resolution (RG271) and relevant industry codes.Ability to analyse data and perform governance reviews to ensure regulatory requirements are met by partners and identify areas of uplift.Perform root cause analysis, identify trends, and produce actionable insights.Experience preparing written correspondence.Exceptional communication and stakeholder management skills, with the ability to conduct stakeholder meetings with senior management.Zurich is an equal opportunity employer.
We are committed to ensuring that our recruitment process is fair and accessible for all candidates.
If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.
So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure
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