Buscojobs | Team Leader
Vor 2 Tagen
Team Leader - Triage and Delegate Services (Single Assessment System)
Suncare is committed to "Making People's Lives Better".
We do this through providing innovative personal solutions that support people to live their life, their way.
We are a Queensland-based not-for-profit community services organisation and as a values-based organisation we want our staff to reflect the values that we live by:
Innovative | Inclusive | Agile | Respectful | Authentic | Collaborative | Empathetic
Our customers are at the heart of everything we do and the experience they enjoy is critical to the success of our organisation.
Every day, Suncare employees are making a difference to real people and making people's lives better.
The role
As Team Leader – Triage and Delegate Services, you will enjoy leading and overseeing a team of professionals in the execution of the single assessment process for aged care customers.
You will ensure that assessments are conducted efficiently, accurately, and in compliance with regulatory and organisational standards.
This is a newly created opportunity in support of Suncare's delivery of the Single Assessment System for aged care, and offered as a permanent, full-time opportunity (Monday to Friday).
Given our number of Suncare offices, including a head office in Maroochydore, there is flexibility with your office location.
More about the role
As an accountable party in providing services under the Aged Care Act, you will be mindful and act with due diligence in the discharge of your duties.
Reporting to the Operations Manager – Assessment and Clinical Services, these duties will include:
Managing the day-to-day operations of the triage and delegation teams, ensuring smooth and compliant coordination of assessments within contractual timelines.
Monitoring team performance through key metrics, such as assessment allocation rates, data accuracy, and customer feedback.
Overseeing the accurate and timely input of assessment data into relevant systems ensuring consistency and compliance with organisational standards.
Ensuring assessments are conducted in accordance with best practice guidelines, regulatory requirements, and the Support at Home model.
Serving as a primary point of contact for escalated issues related to assessments, resolving concerns from customers, delegates, and external stakeholders promptly.
Contributing to the development and adherence of policies, procedures, and framework and undertaking regular review of quality management processes.
Actively supporting and participating in clinical supervision, team meetings, and individual catch-ups and providing guidance and direction to team members to ensure effective performance, safety, and compliance with standards.
Fostering a respectful and responsive workplace culture aligned with Suncare's values as you lead your team with emphasis on quality, continuous improvement, employee retention, development, and high performance.
What you will bring to our team
In addition to leadership experience and a customer service ethos, you will possess a positive attitude for working in the aged care industry.
You will also bring to our team:
Tertiary qualification in a health-related discipline.
Current unrestricted AHPRA registration or part of, or eligible to be part of, a relevant professional association.
Good knowledge and understanding of the Aged Care Act.
Demonstrated leadership skills and practices for the effective leadership of a multi-disciplinary team.
Demonstrated ability to apply continuous quality improvement principles in service development.
High level customer service skills and ability to form positive relationships with community members and stakeholders.
Current experience as a clinical Aged Care Assessor is advantageous.
What we offer
At Suncare our people really are our greatest asset.
We offer:
Not for profit salary packaging benefits Flexible working options (including hybrid office + work from home) A friendly, supportive team environment that values all voices Fitness Passport and health and wellbeing programs Employee Assistance Program Advanced technology to support you in your role Comprehensive induction plus ongoing training and development Career progression opportunities in a rewarding, growth industry Apply now
Ready to join our team of over 700 staff and 175 volunteers?
Please apply by including your resume and a cover letter outlining why you would be a great fit for this role.
As part of the recruitment process, you may be requested to undertake background checks such as a Nationally Coordinated Criminal History Check (NCCHC), pre-employment medical, demerit point/driving history, and reference checks.
Suncare is an equal opportunity employer.
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