Team Leader Nsw
vor 22 Stunden
Job Category: Team Leader Disability Support WorkerThe Team Leader leads a team of Disability Support staff / Personal Care Assistants to deliver quality, person-centred, client-focused outcomes in line with client expectations.
Within the parameters of the role, the position is responsible for using organisational tools to design, develop, implement, and review individual services within the agreed budget.This role is supernumerary to service and provides strong leadership, coaching, and mentoring to the team.
The role is integral in championing and role-modelling organisational values to support the achievement of business objectives.
The Team Leader is the key contact and relationship champion with individual clients and carers.
They ensure a strong customer service ethos is implemented in the delivery of timely services.
They seek to ensure any client complaints are dealt with at a local level to the satisfaction of clients and carers and in line with organisational expectations.Job DescriptionEnsure the successful daily operation of programs and effective administration of service budgets.Ensure robust internal and external stakeholder management at a service level and be recognised as the Subject Matter Expert.Ensure high-quality services that provide an environment that supports the dignity and opportunity for clients to be accommodated in a caring, compassionate, and secure manner.In conjunction with the Client Services Resource Team, participate in the implementation of frameworks to support therapeutic service delivery.Welcome and onboard new clients and their families / carers in line with approved organisational processes.Uphold client focus through the delivery of services using the person-centred active support model of practice and assist clients to access mainstream services.Promote the dignity of and positive image of clients within their communities, maximising the opportunities for clients to participate in and contribute to the communities in which they live.Attend multi-disciplinary service meetings, case conferences, and reviews and undertake case coordination and reporting as necessary.Identify the need for the development of behavioural support plans / risk management plans and implement these to ensure individual changing needs are met.Monitor the correct administration of prescribed medication in accordance with organisational guidelines.When necessary, act as an advocate both internally and externally for people with a disability and their carers.In collaboration with the Rostering Team, develop and implement rosters that are centred on the needs of the client, including troubleshooting timesheets, managing leave requests, and filling and publishing rosters in advance.Manage daily rostering including filling shifts and making day-to-day changes to ensure services and support of clients are maintained.Ensure effective matching of clients with support workers that supports the achievement of client outcomes.Participate in rotational "On-Call" duties that ensure effective service delivery outside of normal business hours.Assist with recruiting, induction, and maintaining a workforce that meets the needs of the clients and standards of the organisation.Manage, develop, motivate, and lead staff, fostering a positive workplace culture where staff feel engaged, empowered, and supported.Support the Service Manager with investigative processes and disciplinary actions.Lead service meetings and ensure they are coordinated, chaired, minuted, and identified actions are followed up and completed.Maintain documentation relating to clients adhering to the highest level of confidentiality following the person-centred active support framework.Provide input into the development of organisational best practice standards, policies, and procedures and continuous improvement initiatives.Provide immediate and first-line critical incident support.Comply with all legislative and organisational policies and procedures, ensuring awareness and compliance within the team.Provide timely reports to inform continuous improvement strategies at a service level.Apply WHS legislation and organisational requirements to create and manage a safe work environment.Work collaboratively with peers and colleagues across the organisation to achieve organisational objectives.Champion organisational values and culture to ensure the affiliated behaviours are demonstrated across the organisation.
The responsibilities specified above may be altered in accordance with the changing requirements of this position.Desired Skills and ExperienceSkills & Experience To perform this role successfullyMinimum equivalent to a Certificate IV in Disability, Community, Management, Social or Human Services, plus demonstrated knowledge, competence, and experience.Equivalent to Diploma / Advanced Diploma / Associate Degree.#J-18808-Ljbffr
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