Sales Specialists
vor 1 Monat
Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond's health, fitness and leisure business activities.
Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 32 leisure centres, community stadiums, pools, gyms, theatres and other facilities throughout Victoria and New South Wales.
At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment.
Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.
We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills.
If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.
Responsibilities:Work with Sales Lead & Marketing Lead Manager Customer & Commercial to implement a best practice prospect management system for membership and swim school leads.Work with Sales Lead & Manager Customer & Commercial on the annual acquisition plan and be responsible for execution.Support the management of all prospect data ensuring proactive and structured follow up.Undertake outbound telemarketing to prospects.Actively pursue new membership and swim school sales opportunities.Support membership and swim school referral campaigns.Member Success PathwayResponsibility for management of the Member Success Pathway which will be focused on new members and swim lesson families.Ongoing personal communication with first year and at-risk members.Direct Service Component and Customer Service Desk ResponsibilitiesThis role has a direct service component, where you will be required to contribute to the Member Success Pathway conducting facility tours and onboarding members and families.You will assist the frontline service for all facility programs and services.Proactively address all enquiries, ensuring that suitable outcomes are provided to each individual customer.Look for upsell and cross-sell opportunities based on individual needs.All administrative duties that are required as part of a successful frontline function.Outstanding Service Delivery to All Customers and StakeholdersAligned Leisure will be renowned for delivering outstanding service and providing memorable experiences for our customers.
In your role, you will be relentless in identifying these opportunities and you will always ask yourself "How would I want a member of my family treated in this situation?"All Aligned Leisure staff will understand and deliver on our customer charter and service promise.The ARC Sales Specialist may from time to time be required to undertake other tasks as directed by the Sales Lead.
Essential Qualifications and Experience:2 years experience in delivering exceptional customer service #J-18808-Ljbffr
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