Qstars Hub Tenant Advice Worker – Tenants Queensland
vor 1 Woche
The TQ QSTARS HUB Tenant Advice Worker (part time) plays a critical role in the delivery of expert, accurate and consistent tenancy advice to residential renters.
You will be a part of the statewide HUB contact centre and supported by the HUB Coordinator and statewide training officer in Brisbane. The HUB contact centre aims to empower and support tenants and residents by providing high quality advice regarding tenancy law related issues and triaging matters to QSTARS regional offices and external referral services.
We're looking for our next QSTARS HUB superstar to support the statewide rental community.
ABOUT YOUWith a commitment to the principles of social justice, you will support TQ's delivery of the QSTARS program by role modelling our values of empowerment and respect.
You will possess (or have the ability to rapidly acquire) knowledge of The Residential Tenancies and Rooming Accommodation Act 2008. The ability to relate to people from different cultural and socio-economic backgrounds is essential, and a Degree level (or equivalent) qualification in a relevant field, such as social work or human services is desirable. Previous experience working in Social Welfare or other community services related sectors would be highly regarded.
You'll be a team player with highly developed verbal and written communication skills, who can work in a changeable environment to successfully achieve program outcomes and outputs.
You will be adaptable and bring a can-do attitude. You'll have the ability to work in a high demand contact centre environment and manage interactions with clients who may be experiencing personal distress.
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