Lhr | Community Manager
Vor 4 Tagen
Community Manager (Flexible Workspace) B Corp Certified business
Up to £33k
DiSRUPT Agency are partnering with a luxury brand offering stunning commercial spaces for companies to work and enjoy themselves.
They host company events, networking opportunities, and a high-end location to socialise and work remotely.
The Community Manager will be the primary point of contact for the Community and all member day-to-day needs, supporting the delivery of member engagement and happiness.
You will also support the Senior Community Manager (SCM) and Regional Operations Manager (ROM) in creating an environment where our members can thrive, providing exceptional service to all that use our spaces.
You must be passionate about people, obsessed with organisation, and in delivering a 5-star customer service experience to everyone you meet.
You will deliver this by:
Being the primary point of contact for the Community and all member day-to-day needs, supporting the delivery of member engagement and happiness.
Supporting the Senior Community Manager (SCM) and Regional Operations Manager (ROM) in creating an environment where our members can thrive.
Managing the move-in process and onboarding for new members, working with the Senior Community Manager to onboard new members in line with Member Inspiration KPI and agreed SOPs.
Working with SCM (and Membership & Events Manager where needed) to deliver the member engagement programme.
Ensuring wellbeing initiatives are delivered for members with agreed partners/providers.
Supporting the Marketing team in the delivery of the Amplification Studio offering to members.
Maximising opportunities to connect members with each other.
Working alongside the Marketing team to grow social media engagement.
Enrolling members onto our Mission Lit and Why B programmes.
Undertaking local community engagement, i.e., local brand outreach to develop a portfolio of discounts and benefits for members.
Ensuring that members are using and engaging with the app and the portal, ensuring data capture/reporting is accurate.
Keeping the CRM (Customer Relationship Management) i.e., OfficeRnD and HubSpot up to date to ensure reporting is accurate.
Managing the CA, ensuring all member communication, including the weekly newsletter and updates, are created and scheduled.
Conducting tours/viewings in a timely manner.
Developing an understanding of competitors (their movements) in the local area of your site.
Skills & Experience Required:
Demonstrable experience in developing and building an engaged member community and providing exceptional member experiences.
Demonstrable experience of having worked in the co-working, events, luxury retail, hospitality (including boutique hotel), and/or members club sectors.
Prior experience of working in a start-up/SME and/or purpose-driven business.
Line/team management experience.
What you'll get:
25 days annual leave plus bank holidays.
Access to Betterspace, a mental health platform founded to give people the freedom to choose the best way to look after their mental health at work.
2 working days each year to volunteer for a charity.
Perks you choose through Lumina - from the Cycle to Work Scheme and gym membership to medicash and additional pension contributions.
Membership to all of our work and club spaces - meaning you will always have an amazing space from which to work.
Unlimited free coffee, tea, and fresh fruit, plus a monthly lunch for the team in each site.
Every employee receives a hard copy of our book, plus training on how to talk about its contents from author Richard Johnson.
Annual all-company meet-ups and bi-annual regional meet-ups, as well as site-specific events and socials.
Personal development plan.
Values-driven culture.
Our client cultivates a culture of action and looks for passionate, kind, and collaborative people to join their ship.
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