Buscojobs | Efinancialcareers Ltd. | Vice President, Client Service | Sydney, Au | Hybrid
vor 18 Stunden
Vice President, Client Service BNY Sydney, Australia
Posted : 3 days ago
Job Type : Hybrid Job Permanent
Compensation : Competitive
At BNY, our culture empowers you to grow and succeed.
As a leading global financial services company at the center of the world's financial system, we touch nearly 20% of the world's investible assets.
Every day around the globe, our 50,000+ employees bring the power of their perspective to create solutions with our clients that benefit businesses, communities, and people everywhere.
We're seeking a future team member for the role of Vice President to join our Corporate Trust, Client Services team.
This role is in Sydney, Australia - Hybrid.
In this role, you'll make an impact in the following ways :
Provides quality support to clients with complex transactions and processes on a daily basis.
Independently assists clients by responding to phone, email, and other inquiries regarding company products, services, and procedures.
Responds to client questions on BNY product features and provides technical assistance for issues that have been escalated by junior team members.
Researches and resolves moderately complex operational or client issues.
Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.
Assists in providing status updates on problem resolution and outstanding issues to other teams.
Assists with process improvement by contributing ideas to improve team efficiency.
No direct reports.
Provides guidance to less experienced staff.
To be successful in this role, we're seeking the following :
Responsible for the quality and completion of own work.
High school / secondary school or the equivalent combination of education and experience is required.
Bachelor's degree preferred.
8+ years of total work experience preferred.
Experience in financial services preferred.
Our Benefits and Rewards :
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
We provide access to flexible global resources and tools for your life's journey.
Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
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