Housing, Local Government, Planning And Public Works | Senior Customer Officer

vor 22 Stunden

Brisbane, Österreich Tideri Jobbörse Vollzeit

Housing, Local Government, Planning and Public Works
Delivery; QBuild; Public Works; Cannon Hill

Make a meaningful impact and work with QLD Government's builder, QBuild
Benefit from working in a commercialised business unit within the public sector and enjoy access to a range of government exclusive benefits, as well as exciting career opportunities across the state.
Don't miss this chance to build your career —apply now
Join QBuild for an exciting career opportunity as a Perm Senior Customer Officer to provide a high level of customer service and administrative support to QBuild.

Job details Position status: Permanent
Position type: Flexible full-time
Occupational group: Classification AO6
Workplace Location: QBuild is a commercialised business unit of the Queensland Government.
It has been Queensland Government's builder for over 160 years, playing an important role in communities across the state by building and maintaining government-owned assets such as schools, social housing, police stations and correctional and health facilities.

About the role
You will play a pivotal role in supporting QBuild's ambition to strengthen Queensland's building and construction industry by providing exceptional customer service and administrative support.

Duties and skills involved:
Developing and proactively managing customer accounts to promote QBuild with local customers and understand customers' existing agreements and assets.
Collaborating with regional teams to deliver programs and projects within agreed customer requirements and ensure value-based outcomes are delivered.
Maintaining a customer database and accurate records of customer-related information to produce reports and snapshots enabling a review by senior management when required.
Interpreting and analysing customer data to ensure visibility of future regional developments and forward plan pipeline of work, risks and issues with regional teams.
Assessing threats and opportunities based on customer information and recommending strategic options to meet customers' expectations within QBuild's program of work and available resources.
Undertaking strategic measures for continual improvement and output performance through regular feedback from customers and Program Managers.
Acting as the primary point of contact for local customers for future pipeline of work and escalating programs of work or issues to regional delivery teams accordingly.
Scheduling regular account management meetings, site visits with customers and participating actively with a strategic approach in regional customer meetings.
Representing QBuild at state-wide customer forums displaying the readiness and proactive approaches of QBuild to meet a high level of customer satisfaction.
Reviewing and analysing aged debts that are greater than 60 days and working with the local Accounts Receivable and delivery teams on debt resolution.
Additional requirements:
All applicants must be eligible to work in Australia.
Interested candidates are encouraged to review the below attached applicant guide and role description.
Once reviewed please submit the following documents to apply:
Resume Cover letter (2 pages maximum) telling us why you are interested in and capable of performing the role.
If you have any questions about the position or your application please contact QBuild Careers on 07-3514 3919 or
Applications to remain current for 12 months.

Job Ad Reference: QLD/612877/25
Closing Date: Monday, 20 January 2025
Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.
Two Permanent flexible full-time positions available.

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