Client Services Manager Pharmaceutical Chemistry
Vor 7 Tagen
Client Services Manager Pharmaceutical ChemistryClient Services Manager | Food & Pharma Laboratory | Good communicator for our well-established clients - APPLY today07th January, 2025Imagine your future with usAt ALS, we encourage you to dream big.When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world's most complex problems for a safer, healthier world.We're seeking a Client Services Leader to lead our Front-End Team and ensure exceptional client service.
Key responsibilities include managing client relationships, delivering accurate quotes, overseeing project execution, and handling client orders and pickups.
You'll also be involved in market research, preparing reports, and representing our lab at industry events.Ideal candidates will have a tertiary qualification in Science or Engineering (or equivalent experience), a strong understanding of lab operations, and excellent communication and problem-solving skills.
If you're a proactive leader with a focus on quality and client satisfaction, apply now to join our teamThe day to dayThe Client Services Manager is responsible to:Ensure that the processes associated with services provided to the clients are optimized.Ensure that the Client service metrics for the business are met and exceeded.Comply with all internal systems and procedures.Ensure compliance to the health and safety systems and procedures.Foster a working environment that ensures divisional quality targets are met or exceeded.Provide a responsive and professional service to clients.Ensure that the quality of information produced (quotations, technical advice, data interpretation) is maintained at a high standard.Ensure that client requests are managed in a timely and effective manner.Acknowledge and register customer complaint as they arise.Complete complaint investigation with the assistance of the production technical team as required.Communicate outcome of complaints to clients and seek feedback to ensure client concerns have been addressed satisfactorily.Ensure full induction occurs for direct reports as new starters.Ensure that direct reports receive training in the skills and competencies required to complete their role.Ensure that direct reports understand and meet the quality responsibilities of their position.Provide mentoring, performance management and coaching to direct reports.Manage and coordinate the Client service activities for the business including sample receipt.Report monthly on Client service metrics.Undertake Client service activities that provide a service to clients to ensure repeat patronage.Assist in the assessment of present and future needs, trends, problems and profit opportunities.The preparation of quotations and responses to client queries.Actively maintain industry and Client knowledge.Building a profile and gaining credibility in the pharmaceutical sector as an ALS representative.Adhere to the requirements of the ALS brand.Any other items as deemed appropriate by the management team.Essential Skills, Experience & KnowledgeA tertiary Science or Business qualification and/or 5 years' industry experience.An understanding of Laboratory Operations.Strong written and verbal communication skills.A positive client focus and quality service attitude.Skills in planning and project monitoring.Strong numerical and office software skills.Responsive to internal and external client needs.Team orientated and collaborative.Good problem-solving skills.Confident and decisive.A commitment to organizational goals and objectives.A focus on quality with good attention to detail.Intermediate computer skills.Makes independent decisions and priorities tasks.Other duties that the company may require.Working at ALSOur people drive our success at ALS.
We are a diverse and dedicated community united by our passion to make a difference in the world.
We reward excellence and uphold our values in our work and how we treat each other.At ALS, you'll be supported to expand your skills and develop new ones so you can reach your full potential.
We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.BenefitsDiscounts with Bupa, HCF, Hertz, HSBC, Virgin AustraliaOpportunity to salary sacrifice car costs with AutopiaCorporate superannuation benefits with Australian Retirement TrustOnline learning system with extensive modules of choiceEmployee Assistance Program providing counselling, support and coachingFriendly working environment with accessible managementInfluenza VaccinationsOpportunities to progress and develop your career within ALS, including global opportunities for suitable candidatesEveryone mattersAt ALS, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
We aim to reflect the diverse communities in which we work and encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, persons living with disability and LGBTQ+.About ALSALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability.
Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise.
We help our clients leverage the power of data-driven insights for a safer and healthier world.EligibilityTo be eligible to work at ALS you must be an Australian Citizen, Permanent Resident or either hold or be able to obtain, a valid working visa.How to applyPlease apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.#J-18808-Ljbffr
-
Client Services Manager Pharmaceutical Chemistry
Vor 7 Tagen
Sydney, Österreich Als VollzeitClient Services Manager Pharmaceutical Chemistry Client Services Manager | Food & Pharma Laboratory | Good communicator for our well-established clients - APPLY today 07th January, 2025 Imagine your future with us At ALS, we encourage you to dream big.When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and...
-
Sydney, Österreich Tideri Jobbörse VollzeitClient Services Manager Pharmaceutical Chemistry Client Services Manager | Food & Pharma Laboratory | Good communicator for our well-established clients - APPLY today 07th January, 2025 Imagine your future with usAt ALS, we encourage you to dream big.When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and...
-
Sydney, Österreich Allens VollzeitAssociate / Senior Associate Patent Attorney, Organic Chemistry / PharmaceuticalApply remote type Hybrid locations Sydney Melbourne time type Full time posted on Posted 30+ Days Ago job requisition id JR00000146About AllensAllens is a leading international law firm with a proud 200-year heritage of shaping the future for our clients, our people and the...
-
Sydney, Österreich Allens VollzeitAssociate / Senior Associate Patent Attorney, Organic Chemistry / Pharmaceutical Apply remote type Hybrid locations Sydney Melbourne time type Full time posted on Posted 30+ Days Ago job requisition id JR00000146About Allens Allens is a leading international law firm with a proud 200-year heritage of shaping the future for our clients, our people and the...
-
Sydney, Österreich Allens VollzeitAssociate / Senior Associate Patent Attorney, Organic Chemistry / Pharmaceutical Apply remote type Hybrid locations Sydney Melbourne time type Full time posted on Posted 30+ Days Ago job requisition id JR00000146 About Allens Allens is a leading international law firm with a proud 200-year heritage of shaping the future for our clients, our people and the...
-
Analytical Chemistry Technician
Vor 7 Tagen
Sydney, Österreich Parnell Manufacturing VollzeitIMMEDIATE START Immediate start is available.SALARY A competitive remuneration package includes:Base Salary + bonus + SuperannuationFree Car Park for all staff on siteOffice perks including office massage & stocked lunch roomStrong company cultureABOUT PARNELL Over the last 60 years, Parnell has become a leading global veterinary pharmaceutical business...
-
Chemistry Lab Technician
Vor 7 Tagen
Sydney, Österreich Als VollzeitChemistry Lab Technician - 6 months Fixed TermLaboratory Technician required for Food & Pharmaceutical Laboratory in Rydalmere - 6-month contract - Excellent opportunity - Apply todayAbout the RoleWe are seeking a skilled Laboratory Technician (Chemistry) to join our team at our Food & Pharmaceutical laboratory in Rydalmere.This role plays a key part in...
-
Chemistry Lab Technician
Vor 4 Tagen
Sydney, Österreich Als Limited VollzeitChemistry Lab Technician - 6 months Fixed TermLaboratory Technician required for Food & Pharmaceutical Laboratory in Rydalmere - 6-month contract - Excellent opportunity - Apply today20th December, 2024About the RoleWe are seeking a skilled Laboratory Technician (Chemistry) to join our team at our Food & Pharmaceutical laboratory in Rydalmere.This role plays...
-
Client Services Manager
Vor 7 Tagen
Sydney, Österreich Deluxe Entertainment Services VollzeitJob Client Services Manager Position: Client Services Manager Deluxe Media Inc., a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video and online content.Since 1915, Deluxe has been the trusted partner for the world's most successful Hollywood studios, independent film companies, TV networks, exhibitors,...
-
Client Services Manager
Vor 7 Tagen
Sydney, Österreich Deluxe Entertainment Services VollzeitJob Client Services ManagerPosition: Client Services Manager Deluxe Media Inc., a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video and online content.Since 1915, Deluxe has been the trusted partner for the world's most successful Hollywood studios, independent film companies, TV networks, exhibitors,...
-
Pharmaceutical Market Researcher
Vor 7 Tagen
Sydney, Österreich Hire Digital Ltd. VollzeitA leading pharmaceutical client is seeking a Freelance Pharmaceutical Market Researcher.The ideal candidate will have a strong pharmaceutical market research, data analysis, and health economics background.You will be responsible for conducting comprehensive research to support our strategic initiatives and drive decision-making in the pharmaceutical...
-
Chemistry Patent Attorney
Vor 7 Tagen
Sydney, Österreich Buscojobs VollzeitWe are currently seeking a qualified or part qualified patent attorney or a trainee patent attorney to join our Chemistry and Life Sciences (CLS) team in Sydney.You will be working on challenging and complex cases for leading companies and research organisations, in a supportive and collaborative work environment.Candidates with limited or no IP experience...
-
Sydney, Österreich Dechra Pharmaceuticals Plc VollzeitVacanciesVeterinary Pharmaceutical Territory Sales Manager Job Introduction The OpportunityWe have an opportunity for an experienced territory manager to join our team in New South Wales.Based in the South West Sydney region and reporting to our national sales manager, you will be responsible for maintaining and growing business within a territory of...
-
Sydney, Österreich Dechra Pharmaceuticals Plc VollzeitVacanciesVeterinary Pharmaceutical Territory Sales ManagerJob IntroductionThe OpportunityWe have an opportunity for an experienced territory manager to join our team in New South Wales.Based in the South West Sydney region and reporting to our national sales manager, you will be responsible for maintaining and growing business within a territory of...
-
Pharmaceutical Sales Representative
Vor 2 Tagen
Sydney, Österreich Ephealthcare VollzeitThis range is provided by EPHealthcare.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$82,000.00/yr - A$100,000.00/yrThe CompanyOne of the reasons why the pharmaceutical industry is so attractive is the career paths available along with support, innovation and collaboration from one of...
-
Pharmaceutical Sales Representative
Vor 7 Tagen
Sydney, Österreich Ephealthcare VollzeitThis range is provided by EPHealthcare.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$82,000.00/yr - A$100,000.00/yrThe Company One of the reasons why the pharmaceutical industry is so attractive is the career paths available along with support, innovation and collaboration from one of...
-
Chemistry Patent Attorney
Vor 7 Tagen
Sydney, Österreich Phillips Ormonde Fitzpatrick VollzeitWe are currently seeking a qualified or part qualified patent attorney or a trainee patent attorney to join our Chemistry and Life Sciences (CLS) team in Sydney.You will be working on challenging and complex cases for leading companies and research organisations, in a supportive and collaborative work environment.Candidates with limited or no IP experience...
-
Avance Clinical Pty | Director Client Services
Vor 7 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitA newly created Leadership role supporting clients and ensuring delivery excellence within the Commercial team.02nd December, 2024 Broad PurposeAvance Clinical is a Contract Research Organisation which offers specialised services supporting drug development for the pharmaceutical and biotechnology industry.The Director, Client Services is responsible for...
-
Chemistry Patent Attorney
Vor 7 Tagen
Sydney, Österreich Phillips Ormonde Fitzpatrick VollzeitWe are currently seeking a qualified or part qualified patent attorney or a trainee patent attorney to join our Chemistry and Life Sciences (CLS) team in Sydney.You will be working on challenging and complex cases for leading companies and research organisations, in a supportive and collaborative work environment.Candidates with limited or no IP experience...
-
Sydney, Österreich Tideri Jobbörse VollzeitVeterinary Pharmaceutical Territory Sales ManagerJob IntroductionThe OpportunityWe have an opportunity for an experienced territory manager to join our team in New South Wales.Based in the South West Sydney region and reporting to our national sales manager, you will be responsible for maintaining and growing business within a territory of approx.300...
