Customer Success
vor 4 Wochen
About the Role:Grade Level (for internal use): 07
The Team: S&P Global Market Intelligence is looking for a Product Support Associate to provide client service and technical support to global institutional clients using our Enterprise Solutions.
You will be part of a global product support team providing coverage during APAC hours on enterprise software such as EDM, iLevel, thinkFolio, and WSO.
Responsibilities and Impact: Provide client service and technical support to global institutional clients using our Enterprise Solutions such as EDM, iLevel, thinkFolio, and WSO.Understand, resolve, and document client issues and feedback.Develop and maintain product documentation, including user guides, troubleshooting guides, and knowledge-based articles.Work with internal groups and escalate as needed to document issues and develop solutions.Monitor all incoming support channels to address client inquiries quickly and efficiently.What We're Looking For: Bachelor's degree in computer science, information technology, fintech, or finance preferred.Experience in providing client service and technical support to global institutional clients for enterprise software.Proficiency in SQL, scripting languages, and data analysis tools.Strong problem-solving and analytical skills to understand and document client feedback, identify root causes, and develop innovative solutions.Ability to work under pressure, prioritize tasks, and meet deadlines supporting multiple clients/requests.Customer-centric approach with a focus on delivering exceptional support and ensuring client satisfaction.Excellent written and verbal communication skills in English to work with global teams and clients.About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep, and insightful information.
Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
Benefits: Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, and financial wellness programs.Family Friendly Perks: Benefits for your partners and children, with some best-in-class benefits for families.Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.For more information on benefits by country visit: spgbenefits.com
Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation.
Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work.
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
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