Senior Manager, Quality Assurance | Melbourne, Au

vor 1 Monat


Melbourne, Österreich Efinancialcareers Ltd. Vollzeit

About Cbus
Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits provided to our members and our innovative investment approach. All while staying committed to our member first ethos as a proud Industry Fund.

About the role
We are looking for an experienced Senior Manager, Quality Assurance to lead our quality assurance stream within the Operational Excellence team. In this senior leadership role, you will champion quality standards to meet our strategic objectives, implementing a comprehensive quality management framework that uplifts service to members and employers. You'll establish principles and ways of working for quality management across internal and external teams, ensuring a unified approach to delivering exceptional service.

Key Responsibilities Lead and manage the quality assurance function, setting standards and driving accountability.Implement and embed a quality management framework to address quality gaps and prevent service delivery failures.Establish quality assurance practices and coordinate with third parties and subject matter experts.Perform quality assurance of third-party QA activities and ensure scorecard calibration consistency.Oversee external audit programs to confirm quality standards are consistently met.Provide a unified view of quality across member and employer services, delivering insights and actionable recommendations.Key Selection Criteria Strong experience in risk and quality framework management, with a proven ability to establish and uplift a quality assurance function.Demonstrated track record of improving external provider performance.Experience in implementing a quality management framework.Superannuation experience is highly desirable.The ability to proactively engage, collaborate and enable across all levels of the business.If you are a strategic leader with a passion for driving quality excellence, we invite you to apply.Applications Close: 6 December 2024

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