Lexisnexis Risk Solutions | Client Engagement Associate | Sydney
vor 1 Monat
Client Engagement Associate
Apply locations: Sydney, Melbourne
Time type: Full time
Posted on: Posted 6 Days Ago
Job requisition id: R86303
Client Engagement Associate - Small Law
Do you thrive on driving customer engagement, retention, and growth through data-driven strategies?
Are you excited to empower customers with cutting-edge Gen AI and Analytical technology?
About our Team
Our Small Law Relationship Management Team is responsible for driving digital & generative AI transformation within the boutique firm market, providing coverage from sole practitioners up to 10 Solicitor firms.
Join Our Team as a Client Engagement Associate
Are you a recent law graduate with a passion for legal research and a drive to excel in the dynamic SaaS industry?
We are seeking an ambitious professional to drive engagement and SaaS Platform usage within our cutting-edge legal technology solutions.
Leverage your legal expertise and enthusiasm to identify growth opportunities, foster user adoption, and maximize the value our clients derive from our innovative products.
Join our team of problem-solvers and multi-taskers, where your efforts will be recognized, rewarded, and celebrated as you contribute to upholding the Rule of Law.
About the Role
We are seeking a dedicated and proactive Client Engagement Associate to join our team.
In this role, you will be responsible for managing the day-to-day needs of the accounts across a portfolio of Small Enterprise Law Firms in your territory.
You will ensure customer engagement and retention through automated digital touchpoints and direct interventions with at-risk and underserved accounts.
Your focus will be on driving key client engagement and commercial metrics, driving both retention and growth within your territory.
Success in driving these commercial outcomes is incentivized by participation in the Variable Compensation Plan.
You will work closely with an Account Development Manager who will manage all commercial conversations and take ownership of actioning any growth opportunities you identify across the territory.
With the recent launch of our new Gen AI Legal Assistant tool, there are massive opportunities for the right candidate.
This is a permanent full-time role based either in Sydney or Melbourne with combined home/office-based arrangements to have flexible work-life balance.
Responsibilities
Customer Engagement: Ensure high levels of customer engagement and adoption through automated digital touchpoints and direct communication with clients.
Account Management: Manage the day-to-day needs of accounts, addressing any issues and ensuring customers derive maximum value from our services.
Retention & Renewal: Focus on retention and renewal rates, working to minimize churn and maximize customer satisfaction.
At-Risk Accounts: Identify and intervene with at-risk accounts to mitigate potential churn and ensure continued engagement.
Upsell Opportunities: Identify and facilitate upsell opportunities, collaborating with the Account Development Manager to drive growth within existing accounts.
Customer Health Monitoring: Monitor customer health metrics, including engagement, adoption, NPS, and CSAT, to ensure a positive customer experience.
Commercial Metrics: Track and achieve key commercial metrics, including retention rates, opportunity pipeline, and revenue targets.
Key Metrics:
Customer Health: Engagement and adoption metrics, NPS, CSAT.
Churn Rate: Monitor and work to minimize customer churn.
Retention/Renewal Rates: Focus on achieving high retention and renewal rates.
Opportunity Pipeline: Manage and grow the opportunity pipeline.
Revenue Targets: Achieve revenue targets through upsell and retention efforts.
Variable Compensation Plan:
Commission Structure: Supports the achievement of the growth and retention targets set for the territory, in addition to the opportunity for Quarterly Sprint Incentives.
Requirements
Bachelor's degree in Law, Technology, Business, or a related field is preferred.
Proven experience in Client Engagement, Customer Success, or a similar role within the Legal, SaaS, or similar industries.
Strong customer-centric mindset, excellent communication skills, and a data-driven approach to customer management.
Excellent communication skills, capable of engaging with customers through various channels and driving meaningful conversations.
Strong analytical skills to monitor and interpret customer health metrics and commercial data.
Ability to understand and address customer needs, ensuring high levels of customer satisfaction and retention.
Work in a way that works for you
We promote a healthy work/life balance across the organisation.
We offer an appealing working prospect for our people.
With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career.
These are some of the benefits we are delighted to offer:
Discounted Health plan rate and Optical Assistance Life assurance and income protection Option to buy additional Annual Leave days Employee Assistance Program Flexible working arrangements Benefits for you and your family Access to learning and development resources About the Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.
As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
As a Client Engagement Associate, you will play a crucial role in driving customer engagement, retention, and growth.
If you are passionate about delivering great customer outcomes and have a knack for fostering strong relationships, we would love to hear from you.
Apply today and become a part of our talented team
#J-18808-Ljbffr
-
Client Engagement Associate
vor 1 Monat
Sydney, Österreich Lexisnexis Risk Solutions VollzeitClient Engagement AssociateApply locations: Sydney, MelbourneTime type: Full timePosted on: Posted 6 Days AgoJob requisition id: R86303Client Engagement Associate - Small Law Do you thrive on driving customer engagement, retention, and growth through data-driven strategies?Are you excited to empower customers with cutting-edge Gen AI and Analytical...
-
Client Engagement Associate
vor 1 Monat
Sydney, Österreich Lexisnexis Risk Solutions VollzeitClient Engagement AssociateApply locations: Sydney, MelbourneTime type: Full timePosted on: Posted 6 Days AgoJob requisition id: R86303Client Engagement Associate - Small LawDo you thrive on driving customer engagement, retention, and growth through data-driven strategies?Are you excited to empower customers with cutting-edge Gen AI and Analytical...
-
Sydney, Österreich Tideri Jobbörse VollzeitLexisNexis Risk Solutions is the essential partner in the assessment of risk.Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience.Our solutions help our customers solve difficult problems in the areas...
-
Lexisnexis Risk Solutions | Account Manager | Sydney
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitLexisNexis Risk Solutions is the essential partner in the assessment of risk.Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience.Our solutions help our customers solve difficult problems in the areas...
-
Account Manager
vor 2 Monaten
Sydney, Österreich Lexisnexis Risk Solutions VollzeitLexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the...
-
Account Manager
vor 2 Monaten
Sydney, Österreich Lexisnexis Risk Solutions VollzeitLexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the...
-
Business Development Associate
Vor 2 Tagen
Sydney, Österreich Lexisnexis Risk Solutions VollzeitBusiness Development AssociateBusiness Development AssociateApply locations: Sydney, MelbourneTime type: Full timePosted on: Posted 4 Days AgoJob requisition id: R86633Business Development Representative - Small Law Strong experience in B2B sales environment within Legal/Professional industries! Join a growing global organization and take your career to the...
-
Senior Solutions Consultant
vor 2 Monaten
Sydney, Österreich Lexisnexis Risk Solutions VollzeitSenior Solutions ConsultantApply locations Sydney time type Full time posted on Posted Yesterday job requisition id R86584Senior Solutions Consultant Are you an accomplished presales consultant in the technology sector? Will you like to be part of dynamic global team? About our Team This role is within the Solutions Consulting team supporting LNRS' end to...
-
Account Manager
vor 2 Monaten
Sydney, Österreich Lexisnexis Risk Solutions VollzeitLexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the...
-
Senior Solutions Consultant
vor 2 Monaten
Sydney, Österreich Lexisnexis Risk Solutions VollzeitSenior Solutions ConsultantApply locations Sydney time type Full time posted on Posted Yesterday job requisition id R86584Senior Solutions ConsultantAre you an accomplished presales consultant in the technology sector?Will you like to be part of dynamic global team?About our TeamThis role is within the Solutions Consulting team supporting LNRS' end to end...
-
Senior Product Manager
vor 3 Monaten
Sydney, Österreich Lexisnexis Risk Solutions VollzeitSenior Product Manager - Digital Identity Do you have a strong understanding of digital identity, device intelligence, and the global fraud landscape? Do you have a strong analytical mindset with Product Management expertise? About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services...
-
Business Development Associate
vor 2 Monaten
Sydney, Österreich Lexisnexis Risk Solutions VollzeitBusiness Development AssociateApply locations Sydney Melbourne time type Full time posted on Posted Yesterday job requisition id R86633Business Development Representative - Small Law Strong experience in B2B sales environment within Legal/Professional industries! Join a growing global organization and take your career to the next level! About our TeamOur...
-
Sydney, Österreich Tideri Jobbörse VollzeitBusiness Development Associate Business Development Associate Apply locations: Sydney, Melbourne Time type: Full time Posted on: Posted 4 Days Ago Job requisition id: R86633 Business Development Representative - Small Law Strong experience in B2B sales environment within Legal/Professional industries!Join a growing global organization and take your career to...
-
Channel Sales Manager
Vor 2 Tagen
Sydney, Österreich Lexisnexis Risk Solutions VollzeitAre you passionate about driving new business acquisition and market penetration? Are you interested in building the future of legal technology? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools...
-
Account Manager Ii
Vor 2 Tagen
Sydney, Österreich Lexisnexis Risk Solutions VollzeitLocation: Chatswood, New South Wales, AustraliaContract Type: RegularSchedule: 35Job ID: R86788About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk.Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational...
-
Business Analyst
Vor 2 Tagen
Sydney, Österreich Lexisnexis Risk Solutions VollzeitPrevious experience working in a SCRUM and B2B environment Translate complex data into actionable insights for decision-makers. About our Team LexisNexis Legal & Professional serves customers in more than 150 countries with 11,800 employees worldwide.We are part of RELX, a global provider of information-based analytics and decision tools for professional and...
-
Senior Legal Writer – Practical Guidance
Vor 2 Tagen
Sydney, Österreich Lexisnexis Risk Solutions VollzeitSenior Legal Writer – Practical Guidance - Technology Law Specialist Location: Sydney, MelbourneTime Type: Full timePosted On: Posted 2 Days AgoJob Requisition ID: R86779Are you a lawyer experienced in the tech industry looking for a different way to apply your knowledge and flex your writing skills?This could be the job for you.About the Company This is a...
-
Sydney, Österreich Tideri Jobbörse VollzeitSenior Solutions Consultant Apply locations Sydney time type Full time posted on Posted Yesterday job requisition id R86584 Senior Solutions Consultant Are you an accomplished presales consultant in the technology sector?Will you like to be part of dynamic global team?About our Team This role is within the Solutions Consulting team supporting LNRS' end to...
-
Senior Legal Writer – Practical Guidance
Vor 2 Tagen
Sydney, Österreich Lexisnexis Risk Solutions VollzeitSenior Legal Writer – Practical Guidance - Technology Law SpecialistLocation: Sydney, MelbourneTime Type: Full timePosted On: Posted 2 Days AgoJob Requisition ID: R86779Are you a lawyer experienced in the tech industry looking for a different way to apply your knowledge and flex your writing skills?This could be the job for you.About the CompanyThis is a...
-
Paralegal
vor 2 Monaten
Sydney, Österreich Lexisnexis Risk Solutions VollzeitAbout LexisNexis Practical Guidance team LexisNexis Practical Guidance is an online solution offering practically focused content that lawyers need to conduct a matter.Guidance, practice tips, legislation, cases, checklists, tools, precedents and news are all in one place and in the context of a lawyer's workflow.About the Role We are seeking a driven and...
