Client Engagement Associate
vor 1 Woche
Client Engagement AssociateApply locations: Sydney, MelbourneTime type: Full timePosted on: Posted 6 Days AgoJob requisition id: R86303Client Engagement Associate - Small LawDo you thrive on driving customer engagement, retention, and growth through data-driven strategies?Are you excited to empower customers with cutting-edge Gen AI and Analytical technology?About our TeamOur Small Law Relationship Management Team is responsible for driving digital & generative AI transformation within the boutique firm market, providing coverage from sole practitioners up to 10 Solicitor firms.Join Our Team as a Client Engagement AssociateAre you a recent law graduate with a passion for legal research and a drive to excel in the dynamic SaaS industry? We are seeking an ambitious professional to drive engagement and SaaS Platform usage within our cutting-edge legal technology solutions.Leverage your legal expertise and enthusiasm to identify growth opportunities, foster user adoption, and maximize the value our clients derive from our innovative products. Join our team of problem-solvers and multi-taskers, where your efforts will be recognized, rewarded, and celebrated as you contribute to upholding the Rule of Law.About the RoleWe are seeking a dedicated and proactive Client Engagement Associate to join our team. In this role, you will be responsible for managing the day-to-day needs of the accounts across a portfolio of Small Enterprise Law Firms in your territory.You will ensure customer engagement and retention through automated digital touchpoints and direct interventions with at-risk and underserved accounts. Your focus will be on driving key client engagement and commercial metrics, driving both retention and growth within your territory. Success in driving these commercial outcomes is incentivized by participation in the Variable Compensation Plan. You will work closely with an Account Development Manager who will manage all commercial conversations and take ownership of actioning any growth opportunities you identify across the territory. With the recent launch of our new Gen AI Legal Assistant tool, there are massive opportunities for the right candidate.This is a permanent full-time role based either in Sydney or Melbourne with combined home/office-based arrangements to have flexible work-life balance.ResponsibilitiesCustomer Engagement: Ensure high levels of customer engagement and adoption through automated digital touchpoints and direct communication with clients.Account Management: Manage the day-to-day needs of accounts, addressing any issues and ensuring customers derive maximum value from our services.Retention & Renewal: Focus on retention and renewal rates, working to minimize churn and maximize customer satisfaction.At-Risk Accounts: Identify and intervene with at-risk accounts to mitigate potential churn and ensure continued engagement.Upsell Opportunities: Identify and facilitate upsell opportunities, collaborating with the Account Development Manager to drive growth within existing accounts.Customer Health Monitoring: Monitor customer health metrics, including engagement, adoption, NPS, and CSAT, to ensure a positive customer experience.Commercial Metrics: Track and achieve key commercial metrics, including retention rates, opportunity pipeline, and revenue targets.Key Metrics:Customer Health: Engagement and adoption metrics, NPS, CSAT.Churn Rate: Monitor and work to minimize customer churn.Retention/Renewal Rates: Focus on achieving high retention and renewal rates.Opportunity Pipeline: Manage and grow the opportunity pipeline.Revenue Targets: Achieve revenue targets through upsell and retention efforts.Variable Compensation Plan:Commission Structure: Supports the achievement of the growth and retention targets set for the territory, in addition to the opportunity for Quarterly Sprint Incentives.RequirementsBachelor's degree in Law, Technology, Business, or a related field is preferred.Proven experience in Client Engagement, Customer Success, or a similar role within the Legal, SaaS, or similar industries.Strong customer-centric mindset, excellent communication skills, and a data-driven approach to customer management.Excellent communication skills, capable of engaging with customers through various channels and driving meaningful conversations.Strong analytical skills to monitor and interpret customer health metrics and commercial data.Ability to understand and address customer needs, ensuring high levels of customer satisfaction and retention.Work in a way that works for youWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.Working for youWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:Discounted Health plan rate and Optical AssistanceLife assurance and income protectionOption to buy additional Annual Leave daysEmployee Assistance ProgramFlexible working arrangementsBenefits for you and your familyAccess to learning and development resourcesAbout the BusinessLexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.As a Client Engagement Associate, you will play a crucial role in driving customer engagement, retention, and growth. If you are passionate about delivering great customer outcomes and have a knack for fostering strong relationships, we would love to hear from you. Apply today and become a part of our talented team
#J-18808-Ljbffr
-
Client Engagement Associate
vor 1 Woche
Sydney, Österreich Lexisnexis Risk Solutions VollzeitClient Engagement AssociateApply locations: Sydney, MelbourneTime type: Full timePosted on: Posted 6 Days AgoJob requisition id: R86303Client Engagement Associate - Small Law Do you thrive on driving customer engagement, retention, and growth through data-driven strategies?Are you excited to empower customers with cutting-edge Gen AI and Analytical...
-
Sydney, Österreich Tideri Jobbörse VollzeitClient Engagement Associate Apply locations: Sydney, MelbourneTime type: Full timePosted on: Posted 6 Days AgoJob requisition id: R86303 Client Engagement Associate - Small Law Do you thrive on driving customer engagement, retention, and growth through data-driven strategies?Are you excited to empower customers with cutting-edge Gen AI and Analytical...
-
Senior Associate, Client Solutions
vor 1 Monat
Sydney, Österreich Glg VollzeitGerson Lehrman Group (GLG) is seeking a Senior Associate to join the Australia and New Zealand Public Equity team in Sydney.The Senior Associate will work directly with the Public Equity client base (fund managers, hedge funds, super funds etc.)and will drive client activity by understanding their research needs and help them fulfill primary research needs...
-
Senior Associate, Client Solutions
vor 1 Monat
Sydney, Österreich Gerson Lehrman Group VollzeitGerson Lehrman Group (GLG) is seeking a Senior Associate to join the Australia and New Zealand Public Equity team in Sydney.The Senior Associate will work directly with the Public Equity client base (fund managers, hedge funds, super funds etc.)and will drive client activity by understanding their research needs and help them fulfil primary research needs by...
-
Senior Associate, Client Solutions
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitGerson Lehrman Group (GLG) is seeking a Senior Associate to join the Australia and New Zealand Public Equity team in Sydney.The Senior Associate will work directly with the Public Equity client base (fund managers, hedge funds, super funds etc.)and will drive client activity by understanding their research needs and help them fulfil primary research needs by...
-
Client Associate
vor 1 Monat
Sydney, Österreich Dentsu VollzeitJob Description: dentsu Media | Carat, Sydney | Permanent, Full Time Who we aredentsu are a network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy through five global leadership brands; Carat, Dentsu Creative, dentsu X, iProspect and Merkle, each with...
-
Senior Associate, Client Solutions
vor 3 Wochen
Sydney, Österreich Gerson Lehrman Group VollzeitGerson Lehrman Group (GLG) is seeking a Senior Associate to join the Australia and New Zealand Public Equity team in Sydney. The Senior Associate will work directly with the Public Equity client base (fund managers, hedge funds, super funds etc.) and will drive client activity by understanding their research needs and help them fulfil primary research needs...
-
Senior Associate, Client Solutions
vor 3 Wochen
Sydney, Österreich Glg VollzeitGerson Lehrman Group (GLG) is seeking a Senior Associate to join the Australia and New Zealand Public Equity team in Sydney. The Senior Associate will work directly with the Public Equity client base (fund managers, hedge funds, super funds etc.) and will drive client activity by understanding their research needs and help them fulfill primary research needs...
-
Senior Associate, Client Solutions
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitGerson Lehrman Group (GLG) is seeking a Senior Associate to join the Australia and New Zealand Public Equity team in Sydney.The Senior Associate will work directly with the Public Equity client base (fund managers, hedge funds, super funds etc.)and will drive client activity by understanding their research needs and help them fulfil primary research needs by...
-
Client Associate
vor 1 Monat
Sydney, Österreich Dentsu VollzeitJob Description: dentsu Media | Carat, Sydney | Permanent, Full Time Who we are dentsu are a network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy through five global leadership brands; Carat, Dentsu Creative, dentsu X, iProspect and Merkle, each with...
-
Client Associate
vor 1 Monat
Sydney, Österreich Dentsu VollzeitJob Description:dentsu Media | Carat, Sydney | Permanent, Full TimeWho we aredentsu are a network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy through five global leadership brands; Carat, Dentsu Creative, dentsu X, iProspect and Merkle, each with deep...
-
Senior Associate, Client Solutions
vor 4 Wochen
Sydney, Österreich Gerson Lehrman Group, Inc. VollzeitGerson Lehrman Group (GLG) is seeking a Senior Associate to join the Australia and New Zealand Public Equity team in Sydney. The Senior Associate will work directly with the Public Equity client base (fund managers, hedge funds, super funds etc.) and will drive client activity by understanding their research needs and help them fulfil primary research needs...
-
Glg | Senior Associate, Client Solutions | Sydney
vor 3 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitGerson Lehrman Group (GLG) is seeking a Senior Associate to join the Australia and New Zealand Public Equity team in Sydney.The Senior Associate will work directly with the Public Equity client base (fund managers, hedge funds, super funds etc.)and will drive client activity by understanding their research needs and help them fulfill primary research needs...
-
Senior Associate, Client Solutions
vor 1 Monat
Sydney, Österreich Gerson Lehrman Group, Inc. VollzeitGerson Lehrman Group (GLG) is seeking a Senior Associate to join the Australia and New Zealand Public Equity team in Sydney.The Senior Associate will work directly with the Public Equity client base (fund managers, hedge funds, super funds etc.)and will drive client activity by understanding their research needs and help them fulfil primary research needs by...
-
Client Service Associate
Vor 5 Tagen
Sydney, Österreich Guidepoint VollzeitThis is a Client Service Associate role with one of the leading companies in AU right now 🔥 -- Guidepoint -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Guidepoint 🧐🧐**Play a vital role in Guidepoint’s success.** As an Associate on the Client Service...
-
Senior Associate, Client Solutions
vor 2 Wochen
Sydney, Österreich Mygwork VollzeitThis job is with GLG, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly. Gerson Lehrman Group (GLG) is seeking a Senior Associate to join the Australia and New Zealand Public Equity team in Sydney.The Senior Associate will work directly with the Public...
-
Associate, Client Growth
vor 3 Monaten
Sydney, Österreich Guidepoint VollzeitThis is a Associate, Client Growth role with one of the leading companies in AU right now 🔥 -- Guidepoint -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Guidepoint 🧐🧐**Overview:** Guidepoint’s Business Development teams are passionate about expanding our...
-
Client Success Associate
vor 3 Wochen
Sydney, Österreich Gartner VollzeitAbout the role: The Client Success team is a critical component of Gartner's goal to help clients achieve their mission-critical priorities.Specifically, the Client Success Associate will act as the critical conduit between our clients and the various stakeholders within Gartner whose role it is to support and guide our clients in achieving their objectives...
-
Client Success Associate
vor 3 Wochen
Sydney, Österreich Gartner VollzeitAbout the role: The Client Success team is a critical component of Gartner's goal to help clients achieve their mission-critical priorities.Specifically, the Client Success Associate will act as the critical conduit between our clients and the various stakeholders within Gartner whose role it is to support and guide our clients in achieving their objectives...
-
Client Success Associate
vor 1 Tag
Sydney, Österreich Gartner VollzeitAbout the role:The Client Success team is a critical component of Gartner's goal to help clients achieve their mission-critical priorities.Specifically, the Client Success Associate will act as the critical conduit between our clients and the various stakeholders within Gartner whose role is to support and guide our clients in achieving their objectives and...
