End User Support Engineer
vor 9 Stunden
ABOUT THE COMPANY:Maven is a market-leading proprietary trading firm allocating internal capital across discretionary, systematic, and market-making strategies.
Our collective expertise spans traders, engineers, and technologists, unified by an unwavering dedication to enhance our efficiency as a premier liquidity provider for globally listed derivatives.
We leverage groundbreaking execution and pricing technologies to elevate and improve how financial markets operate.Our Core Infrastructure team is a diverse group of technologists, who focus on continuously improving the end-to-end resiliency, scalability, visibility, usability, and supportability of Maven's technology systems.The End User Support team is responsible for the user experience at Maven, managing technology and facilities to help our users achieve greater productivity.
To achieve these goals, the team owns responsibility for the office and desktop environment, video conferencing systems, telephony, and more.The End User Support Engineer ensures that Maven's employees have everything they need to be successful and productive on their desk and at their fingertips.
You will take the lead on building efficient desk configurations, moving employees, setting up new desktops, and helping people get the most out of Maven's technology tools.
This position forms the first line of support for IT problems and requests, coordinating with the other members of the Core Infrastructure and development teams as necessary to resolve end users requests and keep our employees productive.
Maven is a varied and fast paced environment; there's always something new to learn and plenty of room for growth.
For the right person this can quickly grow into a leadership role.ResponsibilitiesManage the installation and configuration of desktop computing solutionsProvide first level support for the Windows and Linux desktop environmentsFacilitate technology setups for new employees and role changesMaintain AV and video conferencing technology throughout the officeFollow and update procedural documentation e.g.
user onboardingMaintain and update inventory of office IT equipmentConfigure telephones, printers, and other common office technologyWork with external vendors and suppliers as requiredWhat we're looking forExperience supporting Linux desktop environmentsExperience supporting Windows desktop environmentsAble to multitask and prioritise efficientlyStrong knowledge of linux as a desktop Operating Systems (Ubuntu LTS preferred)Familiarity with Linux in an Active Directory integrated environmentExperience supporting Microsoft Office productivity software, particularly ExcelKnowledge of basic networking concepts: DHCP, DNS, cabling standards, etcOutstanding attention to detailDesire to learn new skillsExcellent customer supportExperience working with virtual desktops (VMware Horizon preferred) is a big plusThis role will require 5 days in the office as it requires close contact with our end users.#J-18808-Ljbffr
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