Senior Public Trust Officer
vor 1 Woche
Administrative Assistants (Administration & Office Support)Government - State (Government & Defence)In the heart of the Queensland Public Trustee's (QPT) Customer Experience and Delivery (CED) portfolio lies a dedication to empowering Queenslanders through trusted financial services. Within the CED division, the Customer Support Team (CST) serves as the primary point of contact for financial management customers, their support networks, and service providers whilst also completing administrative tasks.As the Senior Public Trust Officer within CST, you'll complete various administration tasks associated with financial administration, ensuring efficient and high-quality service delivery. You will offer guidance, support, training, and assistance to junior staff, ensuring adherence to best practices and procedures. Your responsibilities include reviewing documents and decisions made by Customer Support Consultants to ensure compliance with office policies and procedures, as well as negotiating and resolving conflicts through call escalation processes to meet customer service needs and Key Performance Indicators (KPIs). Supporting staff in regional offices, you will be required to engage with both internal and external stakeholders to achieve customer-focused outcomes.This is a temporary full-time opportunity from 3 February 2025 for up to 12 months available statewide. Please download the Role Description for additional information.About youAs a Senior Public Trust Officer, you'll be valued for your exceptional communication skills, ability to de-escalate situations, and keen understanding of customers' needs over the telephone. You are a collaborative individual who thrives in a fast-paced, customer-focused environment with excellent time management skills.To excel in this role, the following attributes will be your keys to success:Proficient in conflict resolution, negotiation, and influencing skills for effective de-escalationExhibits a high degree of adaptability and responsiveness to change in a dynamic work environmentAbility to make quick evidence-based decisionsSupportive team member who has a genuine desire to coach othersProactively committed to delivering high-quality customer servicePossess a positive, empathetic attitude with a solution-focused approachAbility to maintain focus and optimism under pressure, ensuring steady performanceMeticulous attention to detail, thriving in the bustling environment of daily tasksCompetence in interpreting and applying legislation, policy, and procedures within delegated limitsWhat we offerA fulfilling role where your skills directly impact livesDynamic work environment with diverse responsibilitiesOpportunities for personal and professional growthSupportive cultures prioritising employee mental health and wellbeingIf you are passionate about making a difference in the lives of Queenslanders through exceptional financial and administrative support, we encourage you to apply for this rewarding role. Join us in our mission to provide trusted financial services and support to those who need it most.How to applyIf you are interested in working with us, please provide the following information:Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.A cover letter (no more than one page) outlining recent examples of your ability to demonstrate the 'Key capabilities' required to perform the 'Key responsibilities' of the role, as outlined above.Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.The QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.
#J-18808-Ljbffr
-
Senior Public Trust Officer
vor 1 Woche
Brisbane, Österreich Public Trustee Of Queensland VollzeitAdministrative Assistants (Administration & Office Support)Government - State (Government & Defence)In the heart of the Queensland Public Trustee's (QPT) Customer Experience and Delivery (CED) portfolio lies a dedication to empowering Queenslanders through trusted financial services.Within the CED division, the Customer Support Team (CST) serves as the...
-
Senior Public Trust Officer
vor 1 Woche
Brisbane, Österreich Buscojobs VollzeitThe Public Trustee of Queensland Bundaberg QLDThe Customer Experience and Delivery (CED) portfolio at Queensland Public Trustee (QPT) offers trusted estate administration, education, and financial services, empowering Queenslanders to plan and prepare for significant life events.As a Senior Public Trust Officer within the CED Program, you'll take on a vital...
-
Brisbane, Österreich Tideri Jobbörse VollzeitAdministrative Assistants (Administration & Office Support)Government - State (Government & Defence) In the heart of the Queensland Public Trustee's (QPT) Customer Experience and Delivery (CED) portfolio lies a dedication to empowering Queenslanders through trusted financial services.Within the CED division, the Customer Support Team (CST) serves as the...
-
Principal Public Trust Officer
vor 1 Woche
Brisbane, Österreich Tideri Jobbörse VollzeitThis job offer is not available in your country.Join our team as the Principal Public Trust Officer, leading a dedicated unit within the Customer Experience and Delivery (CED) Program of the Queensland Public Trustee (QPT).You'll manage a team, oversee complex estates, and provide expert guidance on financial administration, trust matters, and estate...
-
Principal Public Trust Officer
vor 1 Woche
Brisbane, Österreich Buscojobs VollzeitThis job offer is not available in your country.Join our team as the Principal Public Trust Officer, leading a dedicated unit within the Customer Experience and Delivery (CED) Program of the Queensland Public Trustee (QPT).You'll manage a team, oversee complex estates, and provide expert guidance on financial administration, trust matters, and estate...
-
brisbane, Österreich Tideri Jobbörse VollzeitAdministrative Assistants (Administration & Office Support)Government - State (Government & Defence) In the heart of the Queensland Public Trustee's (QPT) Customer Experience and Delivery (CED) portfolio lies a dedication to empowering Queenslanders through trusted financial services. Within the CED division, the Customer Support Team (CST) serves as the...
-
Senior Legal Counsel
vor 2 Wochen
Brisbane, Österreich Australian Retirement Trust VollzeitTake hold of a monster opportunity and join our Investments Legal team as a Senior Legal Counsel – Investments Legal.If you're a good fit for this role and live in Brisbane, Sydney or Melbourne, we'd love you to apply.Why join us?You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud of...
-
Senior Legal Counsel
vor 2 Wochen
Brisbane, Österreich Australian Retirement Trust VollzeitTake hold of a monster opportunity and join our Investments Legal team as a Senior Legal Counsel – Investments Legal. If you're a good fit for this role and live in Brisbane, Sydney or Melbourne, we'd love you to apply.Why join us?You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud of...
-
Administration Officer Trust Accounts
vor 2 Monaten
Brisbane, Österreich Tideri Jobbörse VollzeitQueensland Corrective Services (Organisation site) Borallon Training & Correctional Centre; Custodial Operations; Statewide Operations; Ironbark Correctional centres are responsible for the delivery of custodial services across Queensland.People in custody are supervised in either high or low security correctional centres.High security centres provide for...
-
Brisbane, Österreich Tideri Jobbörse VollzeitSenior Public Health Nutritionist/Senior Public Health Officer Exciting opportunity to work on and provide high level public health nutrition advice to support policy change in state and national food regulation.Provide high-level advice on public health nutrition and prevention strategies, focusing on Queenslanders at higher risk of chronic diseases in the...
-
Brisbane, Österreich The State Of Queensland VollzeitSenior Public Health Nutritionist/Senior Public Health OfficerExciting opportunity to work on and provide high-level public health nutrition advice to support policy change in state and national food regulation. Provide high-level advice on public health nutrition and prevention strategies, focusing on Queenslanders at higher risk of chronic diseases in the...
-
Brisbane, Österreich The State Of Queensland VollzeitSenior Public Health Nutritionist/Senior Public Health OfficerExciting opportunity to work on and provide high level public health nutrition advice to support policy change in state and national food regulation. Provide high-level advice on public health nutrition and prevention strategies, focusing on Queenslanders at higher risk of chronic diseases in the...
-
Brisbane, Österreich Housing, Local Government, Planning And Public Works VollzeitHousing, Local Government, Planning and Public WorksDisaster Resilience Program; Public Works; Brisbane CityResponsible for coordinating, monitoring and reporting governance requirements for the Resilient Homes Fund in accordance with relevant guidelines.The Department of Housing and Public Works (HPW), in collaboration with the Queensland Reconstruction...
-
Ao6 Senior Procurement Officer
vor 1 Monat
Brisbane, Österreich Public Sector People VollzeitPublic Sector People are pleased to be working with a Queensland State Government Department who are looking for an experienced Senior Procurement Officer to join their team on a contract basis.$75.75 per hour plus super Brisbane Southside location with free parking on-site WFH available after first few weeks in the role Responsibilities: Strategic...
-
Brisbane, Österreich Queensland Health VollzeitThe roleProvide high level nutrition advice and recommendations to senior management to contribute to and influence policy change in the food regulation system.Identify, analyse and convey complex nutrition information in an accessible manner to senior management and a range of stakeholders in relation to nutrition focused public health policy and...
-
Brisbane, Österreich Tideri Jobbörse VollzeitThe role Provide high level nutrition advice and recommendations to senior management to contribute to and influence policy change in the food regulation system.Identify, analyse and convey complex nutrition information in an accessible manner to senior management and a range of stakeholders in relation to nutrition focused public health policy and...
-
Senior Underwriter
vor 2 Wochen
Brisbane, Österreich Australian Retirement Trust VollzeitUnderwriting (Insurance & Superannuation)Take hold of a monster opportunity and join our Claims and Underwriting team as a Senior Underwriter. This is a permanent opportunity in either Brisbane or Sydney.You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud of through excellent training and...
-
Senior Underwriter
vor 2 Wochen
Brisbane, Österreich Australian Retirement Trust VollzeitUnderwriting (Insurance & Superannuation)Take hold of a monster opportunity and join our Claims and Underwriting team as a Senior Underwriter.This is a permanent opportunity in either Brisbane or Sydney.You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud of through excellent training and...
-
Senior Policy Officer
Vor 5 Tagen
Brisbane, Österreich Housing, Local Government, Planning And Public Works VollzeitHousing, Local Government, Planning and Public WorksLocal Government Policy and Legislation; Strategy and Service Delivery; Local Government; Brisbane CityAs a Senior Policy Officer in the Local Government Policy and Legislation team, you will develop policy and legislation that makes a difference to Queensland's local governments and their communities. You...
-
Senior Underwriter
vor 2 Wochen
Brisbane, Österreich Australian Retirement Trust VollzeitUnderwriting (Insurance & Superannuation) Take hold of a monster opportunity and join our Claims and Underwriting team as a Senior Underwriter.This is a permanent opportunity in either Brisbane or Sydney. You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud of through excellent training and...
