Shannons Recoveries And Settlements Team Leader
vor 1 Monat
Take the next step.
Be part of something bigger at Suncorp.
Shannons Recoveries and Settlements Team Leader Location is flexible, multiple positions available.
About the role
The Shannons Recoveries and Settlements Team Leader will lead a team of Recoveries & Settlement Consultants, Litigation Consultant, and Technical Advisor to effectively manage a portfolio of claims for our Shannons customers.
The role will be accountable for the team's performance and development to ensure claim financials and liability are effectively managed and aligned to business objectives.
The role will focus on delivering exemplary customer service tailored to our Shannons customers to deliver on our MCC strategy and get them Back on The Road.
What you'll do
Lead, coach, and manage an engaged team to deliver performance outcomes against agreed objectives Allocating and managing workflows within the team, including managing a team of rostered staff and support in managing partners Empower the team to proactively and empathetically manage the customer experience and be empowered to resolve complaints quickly Ensuring quality assurance (QA) targets are met and the team are compliant with regulatory policies and procedures Coordinate and participate in regular meetings with partners and monitor performance Act as a Recoveries & Settlement Subject Matter Expert (SME) in the context of Shannons claims What you'll bring
3+ years' team leader experience Experience using ClaimCenter, Tableau, Verint, InMoment, and Microsoft Suite If this opportunity sounds like the challenge you have been looking for please apply online today.
For further information regarding this position, please contact
Advertised: 30 Oct 2024 AUS Eastern Daylight Time
Applications close: 07 Nov 2024 AUS Eastern Daylight Time
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