Forecasting Analyst
vor 2 Monaten
We Dream. We Design. We Deliver.Join hummgroup, one of Australasia's most successful and enduring non-bank financial services institutions. We specialise in fast, easy finance with a market-leading range of business asset finance, credit cards and point of sale payment plan solutions designed around the core needs of today's businesses and retail consumers. Come join our team and be a part of our next chapter of innovation and growth.What's so exciting about this role?This role sits within our Operations Business Unit, you will be working in the Workforce Optimisation Team who are dedicated to enabling our frontline teams to support our customers. We support multiple channels across Auckland, Adelaide, Sydney and Manila. We are a tight-knit and collaborative team who produce great work to inform operational effectiveness.In this role, you will provide analysis and insights on Contact Centre performance to optimise our people and our customer's experience with hummgroup.What Does An Average Day Look Like?No day is average at humm but here's an idea of what you can expect to do in this role:Analyse historical call volume and customer interaction data for Voice, Chat, and Email channels across Customer Service, Collections, Fraud, Lending, and Sales.Develop short-term, medium-term, and long-term forecasts for call volumes, chat, email, and other service channels.Regularly review and update forecasting methodologies based on new data or changing business requirements.Provide FTE recommendations for future requirements to assist with yearly contact center budget cycles.Collaborate with the business to determine staffing requirements based on forecasted demand.Assist in developing shift schedules, rosters, and agent allocation using Genesys Cloud, ensuring optimal coverage and adherence to SLAs for minor business units.Provide actionable insights for shift planning, agent scheduling, and resource allocation to meet SLAs and minimize over/understaffing.Track forecast accuracy and variance to continuously refine forecasting models.Generate regular reports and presentations on forecast accuracy, service level attainment, and workforce performance.Provide recommendations for improving operational efficiency based on forecast data.Leverage Genesys Cloud to generate workforce performance reports and ensure accurate alignment of resources.Recommend process improvements for data collection, reporting, and forecasting activities.Continuously optimise the use of Genesys WFM for workforce planning and scheduling efficiency.Ensure Genesys is fit for purpose and optimised by understanding call flows, Genesys Architect, and other backend Genesys functionality.Who will thrive in this role?You are a workforce superstar. Never losing sight of why we're here, you will maintain a customer lens on all that you do and thrive in a fast-paced environment and work with everyone to get things done.We are also looking for someone who brings:Minimum of 3 years' experience in a similar role with exposure to budget management, multiple working groups, forecasting (short/medium/long term), FTE planning and rostering for a multi-skilled environment.Strong communication skills both written and verbal, for end users and key stakeholders.Sound ability to analyse, isolate and interpret business needs and develop appropriate technical solutions.A positive can-do attitude, you're able to roll up your sleeves to get the job done.A demonstrated ability to give and receive constructive feedback.Willingness to undertake additional projects and responsibilities from time to time.MS Excel proficiency, preferably intermediate level preferred at minimum.Demonstrated knowledge and experience with workforce management platforms (we use Genesys Cloud at humm group).Sound knowledge of building reports in PowerBI.Working at hummgroupWe embrace flexible working arrangements, ensuring a genuine work-life balance and a fun, vibrant inclusive culture that embraces diverse perspectives and values the unique contributions of each of our team through our behaviours Leadership - Accountability - Collaboration - Commerciality.We invite candidates of all gender expressions, ethnicities, ages, and other culturally diverse groups to apply. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and welcoming and supportive environment where all our people can thrive.If this sounds like the opportunity you have been looking for, then apply today
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Forecasting Analyst
vor 2 Monaten
Sydney, Österreich Humm Group VollzeitWe Dream.We Design.We Deliver.Join hummgroup, one of Australasia's most successful and enduring non-bank financial services institutions.We specialise in fast, easy finance with a market-leading range of business asset finance, credit cards and point of sale payment plan solutions designed around the core needs of today's businesses and retail consumers.Come...
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Forecasting Analyst
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitWe Dream.We Design.We Deliver.Join humm group, one of Australasia's most successful and enduring non-bank financial services institutions.We specialise in fast, easy finance with a market-leading range of business asset finance, credit cards and point of sale payment plan solutions designed around the core needs of today's businesses and retail...
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Senior Forecasting, Planning
Vor 5 Tagen
Sydney, Österreich CareFlight VollzeitDynamic Aeromedical Aviation Organisation Enjoy Generous Not-For-Profit Salary Packaging Competitive remuneration Permanent full-time position based in Sydney CareFlight is an Australian "for purpose" aeromedical organisation voted consistently as one of Australia's most trusted Brands.Our mission is to save lives, speed recovery and serve the community...
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Strategic Finance Analyst, Topline Forecasting
vor 3 Monaten
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Strategic Finance Analyst, Topline Forecasting
vor 3 Monaten
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Strategic Finance Analyst, Topline Forecasting
vor 2 Monaten
Sydney, Österreich Canva VollzeitThis is a Strategic Finance Analyst, Topline Forecasting role with one of the leading companies in AU right now 🔥 -- Canva -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Canva 🧐🧐## **Job Description** **About the FP&A Team** Our Financial Planning & Analysis...
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Strategic Finance Analyst, Topline Forecasting
vor 3 Monaten
Sydney, Österreich Canva VollzeitAbout the FP&A TeamOur Financial Planning & Analysis (FP&A) team drives superior outcomes for Canva, financial and beyond.We are currently in our scale up phase which presents a very unique time to join one of Australia's most successful tech companies and have an outsized impact from your efforts! We're a new and highly collaborative team full of incredibly...
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Strategic Finance Analyst, Topline Forecasting
vor 3 Monaten
Sydney, Österreich Canva VollzeitAbout the FP&A Team Our Financial Planning & Analysis (FP&A) team drives superior outcomes for Canva, financial and beyond. We are currently in our scale up phase which presents a very unique time to join one of Australia's most successful tech companies and have an outsized impact from your efforts!We're a new and highly collaborative team full of...
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Strategic Finance Analyst, Topline Forecasting
vor 3 Monaten
Sydney, Österreich Airtree Ventures Pty VollzeitJob Description About the FP&A Team Our Financial Planning & Analysis (FP&A) team drives superior outcomes for Canva, financial and beyond. We are currently in our scale up phase which presents a very unique time to join one of Australia's most successful tech companies and have an outsized impact from your efforts!We're a new and highly collaborative team...
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Sydney, Österreich Tideri Jobbörse VollzeitStrategic Finance Analyst, Topline Forecasting Full-time Recruitment type: Permanent About the FP&A Team Our Financial Planning & Analysis (FP&A) team drives superior outcomes for Canva, financial and beyond.We are currently in our scale up phase which presents a very unique time to join one of Australia's most successful tech companies and have an outsized...
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vor 2 Monaten
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Pmo Analyst
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Senior Financial Analyst
vor 4 Wochen
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Portfolio Analyst
vor 2 Monaten
Sydney, Österreich Finxl VollzeitPortfolio AnalystFinXL IT Professional Services is an established innovative Australian company providing technology-enabled business solutions and consulting services across a number of industries including Telecommunications, Commercial, Government and Finance.We are seeking an experienced and switched on Portfolio Analyst for an initial 12-month...
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Sydney, Österreich Finite Recruitment VollzeitPortfolio AnalystFinXL IT Professional Services is an established innovative Australian company providing technology-enabled business solutions and consulting services across a number of industries including Telecommunications, Commercial, Government, and Finance.We are seeking an experienced and switched-on Portfolio Analyst for an initial 12-month...
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vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitSenior Finance Analyst NSW State Government Initially starting 6 Months Contract - ongoing $92 per hour + Super Parramatta SQ | WFH 4 days You will manage complex commercial agreements and monitor performance, ensuring alignment with their program's goals.DutiesPrepare and analyze monthly, quarterly, and annual financial reports Develop integrated...
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vor 1 Monat
Sydney, Österreich Hasbro VollzeitAs a Financial Analyst, you will partner with the sales and marketing team to drive Hasbro Pacific's financial performance in line with Corporate Goals, through reporting & commercial analysis.This role's remit includes budgeting, forecasting, discretionary spend review, financial modelling and commercial analysis, business partnering, monitoring key...
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Finance Analyst
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Sydney, Österreich Charterhouse Partnership VollzeitJob details Location: Sydney Salary: $130000 per annum Job Type: Permanent Discipline: Accounting Reference: V-121538 Posted: about 17 hours ago Share this job Job description Finance Analyst - Support strategic planning through data-driven insights • Iconic consumer services business going through a period of growth • Finance Analyst role offering...
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Senior Financial Analyst
vor 1 Monat
Sydney, Österreich Bluefin Resources VollzeitWe are partnering with a prominent, global bank, highly regarded for its service excellence and expansive reach.This contract role, ideal for those with a blend of technical and client-facing experience, will provide an opportunity to step into the technology research space with one of the country's most impactful research teams.The Role As a Senior...
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Senior Financial Analyst | Paramatta, Au
vor 2 Monaten
Sydney, Österreich Tideri Jobbörse VollzeitAn exciting opportunity for a Financial Analyst experienced in financial management for large infrastructure projects and developing complex forecasting models.Responsibilities: Compile and analyze financial information for an organization.Develop integrated revenue/expense analyses, projections, reports, and presentations.Create and analyze monthly,...
