Stefanini, Inc | Ict Team Lead

Vor 2 Tagen

Central Coast, Österreich Tideri Jobbörse Vollzeit

Join us to co-create solutions for a better future
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.
We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

Key Responsibilities Create a cohesive team environment through consistent management.
Coach and counsel direct reports, providing feedback, conducting performance evaluations, training, mentoring, and handling disciplinary issues.
Write employee performance evaluations, deliver annual merit reviews, update employee journals daily, and perform other administrative tasks as assigned.
Perform root cause analysis and identify opportunities to improve efficiencies.
Ensure direct reports meet their goals and follow departmental processes.
Responsible for the day-to-day operations of the Service Desk.
Work with the Project and Senior Management Team for long-term strategies and achieving Service Level Agreements (SLAs) set forth by clients.
What You'll Get Work with brilliant minds, often within a global capacity.
Comprehensive benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more.
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training.
Why We're Different Brazilian and privately owned company.
Agility, flexibility, and innovation are in our DNA.
Flat organizational structure which enables faster communication and decision making.
Open floor plan environment where collaboration is highly encouraged.
Job Requirements Details:
2+ years of management experience including coaching, training, mentoring, interviewing, hiring, and terminations.
Good interpersonal skills.
Excellent attention to detail and organizational skills.
Effective time management and organizational skills.
Excellent verbal and written communication skills.
Ability to think strategically and be part of the big picture.
Flexible & adaptable in understanding client needs and goals to achieve successful outcomes.
Experience in an in-house Service Desk is a plus.
Experience in Automation, Active Directory, Authenticators, Genesys, MS Azure, and Office 365.
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