Quality Manager
vor 19 Stunden
Add expected salary to your profile for insightsFetch TV is all about elevating digital home entertainment and lifestyle experiences for our customers.
We work in partnership with leading ISPs and major retailers to bring Australians an entertainment product that makes it easy to discover and engage with the things they love.
Fetch aggregates great content from the world's biggest and best entertainment providers and delivers it to the TV screen on one simple yet intelligent voice and AI-enabled user interface.As ongoing changes in the entertainment industry result in increasing fragmentation of access and cost of content, Fetch offers our subscribers choice without complexity and makes the TV entertainment experience relevant, affordable & easy again.
In doing this, Fetch meets the needs of Australian families, bringing them back together in the home to watch and play together.Since starting out in 2008, we have built Fetch into a world-class entertainment product.
Our technology platform and UX are built in-house to world-class standards by our talented team of Fetch developers and engineers.
Backed by major shareholders including Telstra, Fetch is investing for growth and innovation as we scale to 1 million Australian households and beyond.Our team, based in Sydney and KL, is passionate about customer experience, content, technology, and innovation, and we are committed to providing Australians with a greater choice of localised entertainment experiences in the home.CultureFetch TV enjoys a 'Can do' culture within a flat organisation that encourages a modern, digital, innovative mindset coupled with accountability, empowerment, and transparent, direct communication.
Our guiding Values are: Growth Mindset; Work as One; Customer Obsession; Empowered to Excel.Fetch benefits from being part of one of the largest telecom & technology groups in Australia with the autonomy to operate standalone under its own Board, CEO, and governance.Fetch TV is passionate about creating an environment that's inclusive and supportive; a place where everyone can truly be themselves.
Our diversity fosters greater innovation and better customer connection and helps our people to thrive.Position OverviewIn this role, you will lead a department of test specialists who are tasked with ensuring the quality of Fetch TV's products.
As the Quality Manager, you will be responsible for employing industry best practice test methodologies to drive the resolution of issues.
You will develop monitoring and reporting processes to measure quality and ensure technical teams are focused on resolving the issues that matter.
The Quality Manager acts as the customer's advocate, working to ensure that the Fetch TV products deliver a first-rate customer experience.What you'll be doingLead, provide direction, allocate tasks and priorities for a team of test resourcesPlan test activities to ensure on-time completion of test programsCollaborate with the customer operations and technology leaders to deliver high-quality productsImplement industry best practice test methodologies and processes to identify, prioritise and resolve bugs, issues, and defectsConsolidate bug reports from multiple sources; internal and external clients, staff, and customers.
Provide feedback to people who report issuesTake ownership of technical issues, the debugging process, and corrective actionsTriage and prioritise bugsProvide analytical insights; using Jira, track, monitor and report on the quantity, type, and priority of issuesUnderstand customer requirements and needs; develop functional test cases and effective quality control processes to achieve high test efficacyDevelop and implement non-functional performance, stability, smoke, regression, parametric, and automated unit testingManage field trial and user acceptance testing programsEngage vendors and other industry contacts to stay up to date with advances in test procedures and processesDocument test processes and procedures to ensure repeatabilityAssess current products and processes to identify opportunities for quick quality improvementsEnhance test processes and equipment to improve test efficacyConduct research in the product quality and test domain; exploring and implementing new test methodologies to ensure the highest achievable product reliability, stability, and performanceMentor and coach staff to build team experience, ensure a high execution of duties, and continuous improvement of their skillsUndertake tasks as assigned by the CTOMinimum RequirementsPractical experience in product software testing in the media and technology domainExperience developing a test program and implementing effective quality control processesExperience with media broadcast technology and systemsAbility to drive technology and development teams to resolve issuesStrong management, organisational, and communication skillsInterested?
Please submit your covering letter and CV using the apply now function.
Only shortlisted candidates will be contacted.
No agencies please.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Quality Manager?What's your expected annual base salary?How much notice are you required to give your current employer?#J-18808-Ljbffr
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