L2 Service Desk Engineer
vor 1 Tag
Our client, a private school in Victoria is seeking a skilled and experienced Onsite Support Engineer.
The successful candidate will provide comprehensive Level 2 technical support to end-users, including troubleshooting hardware and software issues, deploying devices, and managing user accounts.
A strong understanding of Windows OS, macOS, Google Workspace, and Active Directory is essential, along with excellent communication and problem-solving skills.
Experience with Windows 10/11, SCCM, and cloud-based systems is highly regarded.
This role requires a process-oriented individual with meticulous attention to detail and the ability to thrive in a fast-paced environment.
Location: Onsite 5 days a week at Essendon, Victoria
Duration: January 6, 2025 til end of Term 1
Responsibilities:
Coordinate and manage the receipt, storage, and distribution of smartphones and accessories at client's locations.
Maintain accurate records of smartphone assets, including serial numbers, IMEI numbers, and staff assignments using Excel and ServiceNow.
Collaborate with the project team to schedule and execute smartphone deployments at client's Head Office and depots.
Provide excellent customer service during smartphone deployment sessions, assisting staff with setup, enrollment in InTune, and troubleshooting.
Ensure compliance with corporate policies and security protocols during smartphone deployments.
Manage the return and secure disposal of old smartphones from corporate staff.
Weekly meetings with the client's project managers to report on deployment progress, discuss issues, and ensure project milestones are met.
Minimum Qualifications:
Bachelors Degree in Computer Science or related field of study.
Proven Level 2 support experience, with strong expertise in Windows OS, macOS, common office applications, Google Workspace, and Active Directory.
Windows 10 & 11, and SCCM experience highly regarded.
Familiarity with cloud-based systems and services (e.g.
Google Drive, Microsoft OneDrive).
Skilled in network troubleshooting and proficient in diagnosing and resolving issues with mobile devices, printers, and peripherals.
Strong communication skills to explain technical issues to non-technical users.
Experienced in using ticketing systems for issue tracking and documentation, with attention to detail and quality output.
Effective problem-solver, process-oriented, and capable of making timely decisions or escalating issues when necessary, even in high-pressure situations.
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