Guest Service Team Leader
vor 3 Wochen
About Sage Hotel James StreetLocated in the vibrant James Street precinct, Sage Hotel James Street combines a historic charm with modern, stylish interiors. Our 93-room hotel is nestled around the historic Queens Arms and is surrounded by designer shops, bars, and restaurants. Celebrating the spirit of the neighborhood, we offer guests a locally inspired experience with thoughtfully sourced amenities.
Position OverviewAs a Front Office Team Leader, you will play a key role in delivering outstanding guest experiences while leading and motivating our front office team. You will uphold the hotel's core values of Passion, Accountability, Integrity, and Respect, ensuring that each guest interaction reflects these principles.
Key Responsibilities
Lead daily Front Office operations, ensuring smooth and efficient guest service
Foster a collaborative environment and support team development through training and performance management
Act as a Brand Ambassador, resolving guest complaints and assisting with VIP and special guest services
Manage front desk operations, including reservations, check-in/out, cashiering, and monitoring VIP room allocations
Coordinate with other departments to deliver a seamless experience for all guests
Skills & Requirements
Previous experience in a similar role within a hotel environment
Strong knowledge of Front Office operations, including reservation systems (Opera experience preferred)
Exceptional communication and organizational skills
Ability to lead, train, and develop a diverse team
Commitment to high standards of guest service and presentation
Why Join Us?Sage Hotel James Street offers an inclusive, supportive environment with opportunities for professional growth. If you're passionate about hospitality and thrive in a dynamic environment, we'd love to hear from you
To ApplyIf this sounds like the opportunity for you, please submit your application including a cover letter and resume.
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