Housing Services Officer
vor 1 Monat
Location: Melbourne | Southern Metropolitan
Job type: Full time
Organisation: Department of Families, Fairness and Housing
Occupation: Community Services
Reference: VG/DFFH/382308
The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.
Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.
We work in a variety of community-based settings, including people's homes, residential facilities, and secure settings across metropolitan, rural, and regional Victoria.
We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.
If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs.
THE ROLE
The Housing Services Officer role is a client-facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and plays a vital role in supporting client-centered services to individuals and families who seek housing assistance or reside in public housing.
Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance.
Housing Services Officers at Classification 2 are fully competent across the assigned housing functions and apply well-developed skills in all areas. They may be required to be a local reference point in processes and procedures for less experienced staff and will work in an environment under general supervision.
ACCOUNTABILITIES INCLUDE Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.Prepare routine cases with well-established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).Apply early intervention strategies to sustain tenancies.Please open the position description to read more. COVID-19 VACCINATION
The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.
A SPECIAL MEASURE PROVISION APPLIES TO THIS ROLE
The Equal Opportunity Act 2010 provides for lawful 'Special Measure' provisions; therefore, the following has been applied to this role. This is a Prioritised role - If you are a person with Aboriginal and Torres Strait Islander background, you are encouraged to apply. The department will give you priority consideration, as per the Special Measures provision of the Equal Opportunity Act 2010.
HOW TO APPLY All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange portal. Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs.
Please apply to submit your interest in this position.
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